In-Home Service Program Supervisor
In-Home Service Supervisor Job Description
Title: In-Home Service Program Supervisor
Under the supervision of the Branch Manager, the candidate must speak fluent English and be highly proficient in Microsoft Excel.
Duties:
- Develop monthly Home Care Aide (HCA) work schedules and arrange substitutes when an assigned HCA is on vacation or absent.
- Enter client contracts into the computer system and monitor service hours.
- Monitor preferred HCA performance on a monthly basis.
- Conduct one-on-one meetings with each HCA every three months.
- Conduct participant home visits twice per year for HCAs, quarterly for preferred HCAs, and complete an annual client satisfaction survey.
- Assist HCAs with their needs.
- Resolve disputes between HCAs and participants.
- Complete 24 hours of in-service training annually.
- Process job applications for new HCAs.
- Arrange pre-service training and orientation for new HCAs.
- Coordinate quarterly in-service training for HCAs.
- Review all required state documentation for HCAs and clients to ensure compliance, and upload documents to TTP.
Job Details:
- Job Type: Full-time
- Salary: From $20 per hour
- Education: High school diploma or higher
- Certification: In-Home Service Supervisor Certification (Preferred)
- Driver’s License: Required
- Citizenship: U.S. Citizen or Lawful Permanent Resident
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8-hour day shift
- Monday through Friday
Work Location:
- Lisle
Experience:
- Microsoft Office: 1 year (Preferred)
- In-Home Service Management: 1 year (Preferred)
Contact:
Beiling Wang
Phone: (630) 965-5431
Email: [email protected]
Pay: From $20.00 per hour
Benefits:
- 403(b)
- 403(b) matching
- Health insurance
- Paid time off
Work Location: In person
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