Information Specialist II
Target PR Range: 20-26/hr
*Depending on experience
Job Description:
Accurate and timely registration of adverse event and product quality report from initial receipt to data entry within required timeframes.
• Performing Quality Review of external provider’s reconciliation tasks for Clinical and Post-marketing (Medical Information, Product Complaints and third-party vendor ) cases.
• Clearly and succinctly communicates information to customers verbally and in writing.
• Demonstrates a high level of customer service to both internal and external customers.
• Utilizes judgment skills to identify issues that impact the workflow.
• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Identifies gaps and areas that need improvement and communicates and/or implements recommendations/changes.
• Performing tasks outside one’s own area of responsibility to help with departmental needs
• Effectively prioritizes and manages own time to complete assigned tasks.
o Excellent computer and keyboarding skills including Excel, PowerPoint, Word and Outlook (or equivalent email system).
o Prior experience and familiarity with computer databases.
o Superior attention to detail, quality, accuracy and timelines.
o Strong time management and prioritization skills; ability to multi-task.
o Strong adaptability to switching tasks to meet business needs.
o Strong customer service skills.
o Ability to work independently with minimal supervision as well the ability to work collaboratively and effectively within a team.
o Fast learner of technical and process skills/knowledge.
o Effective verbal and written skills.
o Medical terminology knowledge preferred.
o Prior experience in a regulatory/medical setting preferred. Candidates must posses 3 to 5 years of experience or application/environment specific knowledge to perform tasks where large quantities of information, data or documents need to be maintained or manipulated in a structured database, filing system or associated reporting/holding format.
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