Accounts Receivable Supervisor

Job Title: Accounts Receivable Supervisor

Reports To: Claims and AR Manager & Director of AR

FLSA Status: Salary

Summary: Provides direct support to the Claims and Accounts Receivable Manager. The Insurance Accounts Receivable (A/R) Supervisor is responsible for overseeing the daily operations of the professional billing insurance follow-up and collections team. This role ensures timely resolution of outstanding insurance claims, accurate reimbursement, and compliance with payer regulations and organizational policies. The Supervisor monitors team productivity and quality, analyzes denial and A/R trends, and implements process improvements to optimize reimbursement and reduce aging accounts. This position collaborates with billing, coding, denial management, and payer representatives to ensure efficient revenue cycle operations.

Essential Duties and Responsibilities include the following:

• Supervise daily operations of the insurance A/R follow-up team responsible for outstanding professional claims.


• Provide leadership, coaching, and performance management for staff including training, mentoring, and conducting regular performance evaluations.


• Monitor productivity and quality metrics to ensure staff meet established departmental goals.


• Conduct regular team meetings, one-on-one coaching sessions, and workflow reviews to maintain operational effectiveness.


• Attend Department meetings in the absence of the Claims and AR Manager


• Oversee follow-up activities on unpaid or underpaid insurance claims to ensure timely resolution and reimbursement.


• Monitor and manage A/R aging to ensure accounts are worked within payer timely filing and appeal limits.


• Ensure proper prioritization of high-dollar, complex, and aging accounts.


• Escalate complex payer issues and coordinate resolution when necessary.


• Provide input for annual performance reviews and bonuses,


• Provide assistance to both the Claims and AR Manager and the AR Director.


• Assist with new and revised policies for the AR Department.


• Ensure appropriate follow-up, appeals, and reconsiderations are completed by staff.


• Support implementation of denial prevention initiatives.


• Generate reports on trending denials by utilizing Slicer Dicer and/or workbench


• Other duties as assigned

Qualifications:

To successfully meet the expectations of this position an individual must be able to perform each essential duty satisfactorily. The requirements are listed below and represent the knowledge, skills and/or ability required.

• High School Diploma/GED, Associates in Healthcare or Business Administration, or related field experience.


• 4–6 years of professional medical billing and insurance A/R experience


• 1–3 years of supervisory or team lead experience preferred


• Strong understanding of physician billing processes, payer guidelines, and reimbursement methodologies


• Strong Data Entry skills


• Epic EHR experience


• Self-starter with strong sense of ownership, assertive follow-through and orientation toward results


• Strong team player