Desktop Support

We are seeking an Desktop Support Technician to provide front-line technical support in a fast‑paced help desk environment. This role involves assisting end users with issues related to desktops, laptops, email, VPN, hardware, software, printing, and connectivity. You will log and resolve support tickets, escalate issues when needed, and deliver excellent customer service to a diverse user base.

Responsibilities:

Provide first-level and some second-level support via phone, email, and ticketing system (ServiceNow).

Document, assign, escalate, and close tickets in accordance with help desk procedures.

Troubleshoot Windows, O365, email, and account access issues.

Support hardware and software installation, configuration, and troubleshooting.

Manage account access using internal tools (account provisioning, lockouts, resets).

Maintain knowledge base articles and contribute to team documentation.

Collaborate with backline teams to resolve issues and prevent recurring problems.

Skills & Qualifications:

Experience with help desk or customer support (phone/email preferred).

Strong customer service and communication skills.

Basic knowledge of Windows OS, O365 apps, and desktop hardware.

Ability to troubleshoot connectivity, email, and software issues.

Familiarity with ticketing systems (ServiceNow preferred).

Ability to work in a team-oriented environment.

Interest in learning and growing technical troubleshooting skills.

Job Type & Location

This is a Contract position based out of Oak Park, IL.

The pay range for this position is $8.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oak Park,IL.

This position is anticipated to close on Mar 26, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.