Voice Engineer with Genesys Cloud
Job Title: Voice Engineer with Genesys Cloud
Job Location: Rolling Meadows, IL
Job Type: Contract
Job Description:
- Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording
- Develop and maintain documentation for Teams voice services including procedures best practices and troubleshooting guides
- Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable
- Handle the Genesys Cloud platform including user accounts permissions and access control
- Collaborate with senior voice engineers colleagues vendors and stakeholders to implement new voice services and enhance existing ones
- Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing agent desktop integration etc
Technical Skills Required:
- Genesys Cloud
- Cisco Unified Communications Manager Call Manager
- Cisco Unity Connection
- Voice Gateways
- SIP Trunking
- Voice Codecs
- Troubleshooting and Problemsolving Skills
- Network Security Principles and Best Practices
- Strong understanding of VoIP SIP and other voice technologies
- Proven experience with Microsoft Teams voice services including voice policies call routing and call recording
- Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities
- Experience with contact center technologies and workflows is a plus
- Cisco Certifications CCNA Voice CCNP Voice CCIE Voice
- Experience with Corporate Restructuring Activities
- Experience with Network Diagrams and Documentation
- Knowledge of Industry Trends and Advancements in Voice Technologies
Soft Skills Required
- Communication and Interpersonal Skills
- Collaboration with Cross Functional Teams
- Technical Support to Endusers
- Flexibility for System Maintenance and Upgrades
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