Training & Business Process Analysis Administrator - UPB (Hybrid)

Training & Business Process Analysis Administrator - UPB (Hybrid)

University Payroll & Benefits

Sponsorship for Work authorization is not available for this position.

Job Summary

The Training and Business Process Analysis Administrator (BAA) assists the Director of UPB Training & Performance Improvement with analyzing business processes and designing solutions to improve performance issues through training, process redesign and change management activities, coordinating and conducting large- and small-scale performance improvement programs, and evaluating effectiveness of training and performance improvement solutions.

Duties & Responsibilities

• 1. Assist the Director of UPB Training & Performance Improvement, other UPB Management, and external stakeholders to identify opportunities for performance and business process improvement initiatives by analyzing business processes, process owner feedback, and collected data.
• 2. Assist in designing solutions to performance issues which may include internal and external training, process redesign, and/or change management activities.
• 3. Work with the Director of UPB Training & Performance Improvement and other UPB Management to review, update and develop training courses/materials, process documentation, and website content that reflect current system requirements, University Payroll & Benefits procedures and University of Illinois System policy and procedures.
• 4. Serve as a liaison to University, campus, and departmental officials/staff to effectively address/resolve matters related to UPB training and performance improvement activities, and to ensure they are informed about critical payroll and benefits processing issues and kept current on related procedures.
• 5. Manage and perform other duties appropriate for a Business Administrative Associate classification.

Minimum Qualifications

Bachelor's degree in business administration, management, or a field related to the position. Two (2) years of professional business, financial, and/or managerial work experience. (NOTE: A Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.) Based on position requirements, additional education, training, and/or work experience in an area of specialization inherent to the position may be required.

Preferred Qualifications

1. Demonstrated experience with business process analysis of payroll operations and procedures

2. Demonstrated ability to manage multiple projects of varying scope.

3. Experience with ERP solutions, payroll software, databases, document management systems and web content management systems.

4. Demonstrated experience in technical writing and/or process documentation.

5. Demonstrated experience using automation tools including: FormBuilder, Microsoft Power Automate, and Microsoft Copilot Studio.

6. Advanced computer skills using Microsoft Office computer programs/applications, data visualization tools, spreadsheets and database software including: Excel, Access, Visio, Power BI, Articulate 360, and internet browsers.

Knowledge, Skills and Abilities

• 1. Knowledge about federal and state laws/statutes, foreign national compliance, and University policies/procedures, applicable to payroll processing activities to ensure payroll functions are administered in compliance with established guidelines/regulations.
• 2. Knowledge about information, guidelines, and regulations set forth in the following publications/resources: Business and Financial Policies and Procedures Manual; The General Rules Concerning University Organization and Procedure; Campus Administrative Manual; FLSA guidelines; applicable federal and state laws/statutes regarding payment of employee wages/salaries; State of Illinois Statutes; University of Illinois Statutes; Policy and Rules for Civil Service Staff; and Civil Service Statute and Rules.
• 3. Strong analytical skills to identify/assess problems, research data, establish facts, and evaluate findings with valid conclusions.
• 4. Strong organizational, multi-tasking and time management skills to effectively execute multiple projects of varying scope and to produce accurate, detail-oriented work that meets stringent deadlines and appropriately responds to matters of urgency.
• 5. Ability to adapt with ease to changing priorities.
• 6. Ability to produce business correspondence/documents regarding complex payroll matters that are presented in a user-friendly format and include analyses/interpretations about federal and state laws/statutes and University policies/procedures whenever applicable and/or required to promote clarity and understanding.
• 7. Excellent verbal and written communications skills to effectively interact with University of Illinois System officials/staff, and to develop strong work relationships with others in achieving overall University Payroll & Benefits objectives and goals.
• 8. Strong interpersonal skills that reflect positively upon University Payroll & Benefits in providing high quality services to University of Illinois System officials/staff and other persons/groups seeking assistance from the UPB Training & Performance Improvement unit.
• 9. Ability to work independently under administrative direction, exercise good judgment and discretion, and adhere to University of Illinois System work performance standards that reflect integrity, tactfulness, and respect toward others.
• 10. Self-motivation and initiative to develop new strategies and ideas to improve overall proficiency of the UPB Training & Performance Improvement unit.

Appointment Information

This is a 100% full-time Civil Service 5010 - Business/Administrative Associate position, appointed on a 12-month basis. The expected start date is as soon as possible. Salary is commensurate with experience.

The budgeted salary range for the position is $58,000 - $60,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.


For more information on Civil Service classifications, please visit the SUCSS web site at

System Office jobs such as this one are not eligible for the Referral Program.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on April 16th. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jordan Anderson at [email protected]. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next . Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [email protected].

Requisition ID : 1035862

Job Category : Professional and Administrative

Apply at: