General Manager - Home Care

General Manager – Home Care, Oak Park, IL

Pay: $75,000 - $80,000/year and bonus opportunity

Privately owned home care company is looking to hire experienced General Manager to run local office. The General Manager (GM) will oversee the daily operations, strategic growth, and overall performance of a home-care agency. This role ensures high-quality client care, regulatory compliance, financial sustainability, and strong team leadership. The GM serves as the primary driver of operational excellence and business development.

Key Responsibilities:

Operational Leadership

· Oversee day-to-day operations of the home-care agency, ensuring smooth service delivery.

· Develop and implement policies, procedures, and best practices that meet state and federal regulations.

· Monitor scheduling, staffing levels, and service quality to ensure client satisfaction.

· Lead continuous improvement initiatives to enhance efficiency and care outcomes.

Client Care & Service Quality:

· Ensure all clients receive high-quality, person-centered care.

· Resolve escalated client concerns and maintain strong client relationships.

· Conduct regular quality assurance reviews and implement corrective actions when needed.

Team Management

· Recruit, train, and supervise office staff, caregivers, and clinical personnel (if applicable).

· Foster a positive, collaborative work culture that supports retention and professional growth.

· Conduct performance evaluations and provide coaching to improve team effectiveness.

Financial & Business Management

· Manage budgets, financial reporting, and operational KPIs.

· Oversee billing, payroll, and cost-control processes.

· Drive business growth through marketing, community outreach, and referral-source development.

· Analyze market trends and adjust strategies to maintain competitiveness.

Compliance & Risk Management

· Ensure compliance with all home-care regulations, licensing requirements, and accreditation standards.

· Maintain accurate documentation and oversee audits or inspections.

· Implement risk-management strategies to protect clients, staff, and the organization.

Qualifications:

Education & Experience

· Bachelor’s degree in healthcare administration, business, nursing, or related field.

· 3+ years of leadership experience in home care, healthcare, or senior services.

· Strong understanding of home-care regulations, scheduling, and care-delivery models.

Skills & Competencies

· Strong leadership and team-building abilities.

· Excellent communication and interpersonal skills.

· Financial acumen and experience managing budgets.

· Problem-solving mindset with the ability to make sound decisions.

· Ability to manage multiple priorities in a fast-paced environment.

· Customer-service orientation and commitment to high-quality care.

Working Conditions

· Office-based with regular field visits to clients and caregivers.

· May require occasional evening or weekend availability depending on operational needs.

Additional Tasks:

* Assign work schedules, following work requirements, to ensure quality and timely delivery of service.

* Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

* Train workers in proper operational procedures and functions and explain company policies.

* Resolve customer complaints regarding worker performance or services rendered.

* Recruit and hire staff members.

* Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

* Take disciplinary action to address performance problems.

* Apply customer feedback to service improvement efforts.

* Investigate employee complaints and resolve problems following management rules and regulations.