Clinical Application Specialist - REMOTE Role

Job Description

Job Description

Description:

Visionix USA, a leader in vision care innovation, is seeking a remote Clinical Application Specialist. This role interacts with both internal and external customers including physicians, practice personnel and internal sales and support personnel. The Clinical Applications Specialist is an experienced ophthalmic technician and clinical educator who travels frequently and always represents the company with the highest degree of professionalism.

Visionix USA is the North American provider of highly automated eye examination and optical technologies including Optovue, Briot, Weco, and Visionix brands. We are part of the Visionix Technology Group, a global innovation leader in the vision care technology market and the pioneer in wavefront technology. Our goal is to help eye care professionals start their practice transformation to promote scalable workflow efficiency and improve the over-all patient experience while maintaining clinical best practice standards.

Responsibilities:

• The Clinical Application Specialist position is responsible for assisting customers with the proper
• use of Visionix and Optovue products to ensure optimal patient outcomes.
• Must be able to perform the installation/schedule as assigned by manager or director.
• Must be able to unpack, install and train the following product lines per manufacturer's guidelines:
• Visionix Diagnostic Products (VX650, VX130+, VX120DE, VX110, VX65, EyeRefract)
• Current Optovue Product Line (iVue80, iScan80, iFusion80, Solix)
• Nexy
• WAM-5500
• Other products as the brands grow.
• Provide complete and highest level of customer service when working with accounts.
• Booking all travel to and from installation sites while adhering to Visionix Travel Policy.
• Travel to installation sites while adhering to Visionix Travel Policy.
• Train staff and doctors in proper usage of the machine per the manufacturer's guidelines.
• Understand the data structure with new and legacy data sets.
• Be able to perform data transfers with new and legacy data sets.
• Network the machine and install ReVue Stations (with assistance of center's IT).
• Keep a clean installation area and dispose of boxes and packing materials at the customers discretion.
• Complete/Upload training paperwork in a timely manner (no greater than one-week past appointment).
• Can troubleshoot machine issues during the build and ReVue setup.
• Support the sales team with the installation and clinical issues.
• Communicate procedural suggestions, machine improvements and problems to Director.
• Identify and report all adverse events and device deficiencies to Director.
• Assist with service department as directed based on technical ability.
• Assist with working trade shows as clinical support as assigned.
• Work directly with customers to answer their clinical questions regarding our devices.
• Assist in developing training materials (written and video).
• Communicate procedural suggestions, machine improvements and problems to Director.
• Make suggestions to the logistics of scheduling their assigned accounts.
• Ability to adapt and learn new computer programs and technologies.
• Keep a professional work appearance while in view of customers (proper dress and attire).
• Suggest the sale of PPP while onsite with new installations.
• Must be able to support customers ongoing customer clinical questions and the Directors project requests (email, phone calls and remote sessions)
• Assist in monitoring the Clinical Applications communication system (FrontApp) for the fastest response to our customer's needs.

Requirements:

• A.S. Degree or clinical equivalent experience.
• Experience combination of clinical experience, direct experience and certification level.
• At least 5+ years in technical clinical experience in optometry or ophthalmology as a clinical technician required.
• 2+ Years of direct experience as an ophthalmic Clinical Applications Specialist.
• Must have JCAHPO - COA certification level or higher.
• Advanced knowledge of eye physiology and anatomy.
• Advanced OCT and refractive experience required.
• Ability to address/train groups of people at various levels of education. Excellent presentation skills, including the ability to alter your level of complexity to convey appropriate content to groups of people with varied educational levels.
• Extensive travel will be required. (Including some weekends).
• Ability to lift 50 pounds.
• Computer networking skills a plus.
• Proficiency in Microsoft Windows (7, 10 and 11 and current).
• Problem solving skills (travel, mechanical and computer).
• Fluency in English (oral & written) and an ability to write detailed reports.
• Valid US Driver’s license and use of a car.
• Must be able to travel in the US without restriction (Air and Ground).
• Ability to maintain sufficient personal credit cards for expenses to be reimbursed by Visionix.

Special Demands:

The ideal candidate must be able to complete all the physical requirements of the job with or without reasonable accommodation. Work is performed in an office/remote environment. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Must have the ability to lift and small carry parcels, packages and other items, to walk short distances.

Travel:

100% of the time

Location: Remote

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Posting Statement:

Visionix USA, is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.