Service Dispatcher

Job Description

Job Overview

The Service Dispatcher for a life safety company is responsible for managing and coordinating service requests from high-priority clients, including hospitals, banks, and national accounts. This role ensures timely scheduling of technicians, efficient communication with customers, and smooth execution of service operations. The position is based onsite in Burr Ridge, Illinois (Chicagoland area), Monday through Friday, 7:00 AM - 3:30 PM.

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Day-to-Day Responsibilities

• Dispatch & Coordination

o Manage incoming service requests via phone and email.

o Schedule technicians with visibility into their calendars for quick turnaround (24-48 hours).

o Maintain strong relationships with recurring customers for a personal touch.

• Job Management

o Track job progress and close out tickets upon completion.

o Request parts from the warehouse and reschedule jobs as needed.

o Handle billing for completed jobs promptly.

• Customer & Account Support

o Prioritize requests from hospitals, banking clients, and national accounts (e.g., Coca-Cola, Microsoft).

o Respond to varying call volumes (typically 20-25 calls per day; higher during storms).

• Training

o Participate in a 2-week onboarding period shadowing current coordinators and learning processes across multiple locations.

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We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

CSR, dispatching, and excel