Community Support Team Supervisor
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to, hiring and training staff; planning, assigning, and directing work; evaluating performance; providing coaching and development (inclusive of providing clinical support, clinical and administrative supervision for direct service work) to enhance professional development and ensure quality services; addressing concerns and resolving problems; and completing administrative documentation as required by the position. Assumes responsibility for the work done by all inter-disciplinary team members.
- Cultivate a positive, collaborative team culture
- Lead daily team huddles and weekly team meetings to facilitate communication and ensure coordinated care.
- Ensure staff meet direct service hour expectations and maintain high standards of documentation and clinical quality.
- Monitor staff compliance with required training and administrative policies.
- Provide direct services each week, including mental health rehabilitative services, therapy (individual, group, and/or family), and crisis intervention as needed.
- Conduct person-centered assessments and develop individualized treatment plans in collaboration with clients, families, and team members.
- Diagnose and treat behavioral health conditions using evidence-based practices such as Wellness Recovery Action Plan (WRAP), Illness Management and Recovery (IMR), and Motivational Interviewing (MI).
- Identify and respond to changes in client needs, including decompensation or risk of hospitalization, and adjust levels of care accordingly.
- Coordinate care with family members, internal providers (medical, dental, SA/DV), and external partners such as schools, DCFS, hospitals, and community organizations.
- Deliver services in the home, community settings, in-office, and virtually, as appropriate.
- Respond to client and family needs outside of scheduled sessions, including during crises.
- Monitor team caseloads and ensure appropriate staff-to-client ratios.
- Assist with scheduling to ensure client needs are met daily.
- Ensure fidelity to evidence-based models and compliance with documentation standards, billing requirements, organizational policies, and regulatory and accreditation standards.
- Complete and review clinical documentation (i.e., IM+CANS, progress notes) to ensure accuracy, quality, and timeliness.
- Collaborate with the Director of Mental Health Services, VP of Behavioral Health, and other program leaders to meet performance goals and programmatic needs.
- Participate in cross-team initiatives and care coordination with other internal services.
- Attend required organizational meetings, in-services, training sessions, and consultation groups.
- Provides mission-focused care, supervision, and leadership towards improving the health of our communities and empowering individuals through compassionate, whole-person care. Embodies the values of PCH, including access, community, diversity, respect, and service excellence, in all work operations.
- Strong supervisory, planning, and organizational skills.
- Excellent communication and interpersonal skills.
- Experienced with utilizing systems thinking approaches and demonstrates capabilities of analyzing and solving problems.
- Demonstrates resilience and a growth mindset. Is proactive and adapts with ease to new requirements, the needs of the program, the clients served, and the organization.
- Works effectively with teams and individuals, demonstrating the ability to build relationships and achieve common goals.
- Demonstrated knowledge of implementing evidence-based practices.
- Committed to the mission and vision of the organization.
- Wage is based on one's experience, qualifications, whether they are clinically licensed, and bilingual language skills as compared with our position requirements and other similar employees within the organization.
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