Network administrator

Date Opened: Friday, October 17, 2025 12:00 AM

Close Date: Friday, October 31, 2025 12:00 AM

Department: Innovation and Technology Department

Salary: $91,736.00 - $114,670.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions
  
  

Summary

The Network Administrator is responsible for designing, implementing, maintaining, and optimizing the organization’s network infrastructure both on premises and in the cloud to ensure reliable, secure, and efficient operations. This includes assisting in network design, installing and configuring network hardware and software, maintaining connectivity across all workstations and cloud environments, troubleshooting issues, and implementing security measures to protect organizational data and systems. The role also supports AWS and other cloud-based networking services to ensure seamless integration, performance, and scalability across hybrid environments.

Essential Functions

• Install, configure, and maintain network hardware (routers, mobile routers, switches, firewalls, wireless access points) and related software.
• Assist in designing and maintaining hybrid network architectures that integrate AWS services with the City’s existing network infrastructure.
• Monitor network performance and proactively address performance issues, bottlenecks, and outages.
• Manage user access, permissions, and network resources.
• Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and VPNs.
• Troubleshoot and resolve network connectivity, hardware, and software issues in a timely manner.
• Conduct regular network maintenance, including firmware updates and security patches.
• Document network configurations, procedures, and changes.
• Collaborate with other IT staff on projects involving systems integration, upgrades, or migrations.
• Maintain backups and disaster recovery processes for network infrastructure.
• Stay updated on emerging networking technologies and best practices.
• Participate in the on-call rotation to provide after-hours support and ensure continuous network availability.
• Contribute to and support City-wide technology initiatives and strategic projects, aligning network infrastructure goals with organizational objectives.
• Support and manage cloud networking components within AWS environments, ensuring secure connectivity between on-premises and cloud infrastructure.
  
  

Required Qualifications

Education & Experience:

High school graduate or equivalent and seven (7) years relevant experience.

or

At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field and five (5) of progressive experience.

or

Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field. Three (3) years of progressive experience.

Knowledge And Skills

• Proven experience in network administration or a similar role.
• Strong knowledge of MS VISIO, TCP/IP, DNS, DHCP, VPNs, VLANs, VXLAN, NXOS, ACI, AWS, other cloud platforms and network security practices.
• Understanding of cloud networking concepts, including VPCs, subnets, routing, and security groups in AWS or similar platforms.
• Experience integrating on-premises networks with cloud environments (AWS Direct Connect, VPN Gateway, or Transit Gateway).
• Experience with enterprise network hardware from vendors such as Aruba, Cisco, Juniper, Cradlepoint or equivalent.
• Familiarity with network monitoring tools and systems (e.g., SolarWinds, PRTG, Nagios).
• Familiarity with network security and policy enforcement platforms that act as gatekeepers for wired, wireless, and VPN access (e.g., ISE, ClearPass)
• Relevant certifications (e.g., AWS, CCNA, CCNP, CompTIA Network+) preferred.
• Strong troubleshooting and analytical skills.
• Excellent communication and documentation abilities.
  
  

Physical/Mental Requirements

The position requires a blend of sedentary desk work and active physical tasks, including occasional lifting of equipment up to 40 pounds, bending, or accessing network areas such as data closets and wiring spaces. The role demands strong focus, problem-solving, and analytical abilities to diagnose and resolve complex technical issues under pressure. Attention to detail, effective communication, and the ability to manage multiple priorities are essential. The incumbent must also remain adaptable to evolving technologies and be available for after-hours support as part of the on-call rotation.

Working Environment

This position may require occasional evening or weekend work to perform maintenance, upgrades, or resolve outages. On-call availability may be required depending on operational needs.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.