Salesforce Platform Administrator

OSM is a dynamic, high-growth organization specializing in B2C eCommerce mail sortation. We are proud to be named to the Inc. Fastest Growing 5000 list for 16 consecutive years. Our growth has provided our workforce many professional development and advancement opportunities. Despite being a $630M+ company, we still maintain that entrepreneurial spirit with creating new processes and systems to scale with the company. And we've been very purposeful in creating the right culture for our workforce and our workforce as recognized it as we've been named a Great Place to Work for the past 7 years.

We are excited to announce we are currently hiring a Salesforce Platform Administrator to work on our Customer Experience team. This is a hybrid position with anticipated 2-3 days in office.

Key Job Responsibilities:

• Administer and support the Salesforce (Sales Cloud) and marketing automation platforms.
• Lead or assist with platform migrations, module upgrades, and strategic transitions (e.g. shifting functionalities from MCAE to full Marketing Cloud) as needed.
• Manage configuration, user access, automation (flows, triggers, process builders), and data integrity across systems.
• Troubleshoot synchronization, data flow, automation, and integration issues between Salesforce, marketing platforms, and connected systems.
• Create and maintain reports and dashboards in Salesforce and Tableau CRM/CRM Analytics to surface key sales and marketing insights.
• Conduct testing, change management, and rollout of new features or modules, collaborating with IT, marketing, and external partners.
• Document configurations, data flows, best practices, and change logs.
• Provide user support, training, and governance to promote adoption and consistency in tool usage.

Required skills, education, and experience:

• Bachelor's Degree in Business, Marketing, Information Systems, or related field.
• 3-5 years of experience administering Salesforce and a marketing automation platform (Pardot/Marketing Cloud/MCAE).
• Salesforce Administrator certification required; additional certifications (Advanced Admin, Marketing Cloud Consultant, MCAE Specialist) preferred.
• Experience or familiarity with Tableau/CRM Analytics or equivalent BI tools.
• Experience managing or executing migrations or transitions between automation platforms.
• Strong understanding of CRM data models and automation logic.

What We Offer:

• Competitive base salary.
• Comprehensive health benefits: medical, dental, and vision.
• Employer-paid short-term disability and life insurance.
• Immediate access to paid time off and holidays.
• 401(k) with 4–7% employer contribution and profit sharing.
• Gym reimbursement.

Our Culture:
We’re a performance-driven organization that values initiative, collaboration, and integrity. Our team thrives on solving complex challenges, supporting one another, and celebrating wins — big and small. If you’re passionate about growth and making a measurable impact, you’ll fit right in.

Annual salary is anticipated to be between $80,000-$85,000.