Patient Procedure Scheduler, ECHO, Full-Time, Days

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Procedure Scheduler located at the UChicago Medicine Main Campus.

UCMC is committed to a patient-centric efficient health care delivery system that focuses on quality safety service and operational excellence. The Patient Procedure Schedulers main responsibility is to work collaboratively with physicians staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.

Essential Job Functions

• Work collaboratively with physicians and schedulers and staff members to schedule interventional procedures
• Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
• Schedule procedures/surgeries based on preapproved guidelines
• Enter procedure/surgery information and update/inform physicians of schedules
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
• Communicate with patients and inform them of any schedule changes
• Schedule Anesthesia for surgery as necessary
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
• Provide pre appointment instructions directions and messages per protocol
• Respond to patient inquiries/concerns appropriately and in a timely manner

Qualifications

• Knowledge of medical terminology required
• Excellent interpersonal skills including the ability to establish and maintain effective relationships with patients physicians management staff and other customers
• Exceptional customer service skills including the ability to use independent thinking sound judgment and creativity when resolving customer issues
• Communicates effectively and professionally with patients visitors physicians and co-workers.
• Associate or Bachelors Degree preferred; High School Diploma required
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Ability to use personal computers and select software applications
• Successful completion of Cadence Scheduling system training

Position Details

• Job Type/FTE: Full-time
• Shift: Day 8-Hr Shift
• Unit/Department: OR Admin
• CBA Code: Non-Union

Why Join Us

Weve been at the forefront of medicine since 1899. We provide superior healthcare with compassion always mindful that each patient is a person an individual. To accomplish this we need employees with passion talent and commitment with patients and with each other. Were in this together: working to advance medical innovation serve the health needs of the community and move our collective knowledge forward. If youd like to add enriching human life to your profile UChicago Medicine is for you. Here at the forefront were doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race color ethnicity ancestry sex sexual orientation gender identity marital status civil union status parental status religion national origin age disability veteran status and other legally protected characteristics.

Must comply with UChicago Medicines COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly a pre-employment physical drug screening and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.