Part Time Receptionist Kennel Attendant

The Dog House Of L.C. &L., Inc. in Chicago, IL is looking for one part time receptionist & kennel attendant to join our 13 person strong team. We are located at 7254 N Milwaukee Ave. Niles, IL 60714. Our ideal candidate is a self-starter, punctual, and hard-working.

Job Summary: Part time and full time positions available

Hours

Hours may vary depending on daily numbers and can change based on business needs.

Reception Hours : Monday-Friday 6AM-2PM,8AM-4PM or 2PM-9PM & Saturday 8AM-4PM

Kennel Hours : Monday-Friday 7:00AM-3:00PM, 8AM-4PM, 10AM-6PM & Saturday/Sundays 6AM-2PM, 8AM-4PM or 2PM-9PM

Kennel

Supervise daycare and boarding dogs in a fun and safe environment. Provide enrichment and learning activates for all dogs in the playgroup.

Reception

Welcome clients and their dogs to The Dog House of L.C. & L., Inc. in a professional and friendly manner. Provide excellent customer service while answering customer questions, inquiries or taking reservation either over the phone, in person, or through email.

Reports to

Supervisor and Manager

Duties and responsibilities

Kennel Duties

• Feed and medicate dogs accurately
• Monitor behaviors of the dogs in play group for any inappropriate or unusual behaviors and report to a superior
• Interact with the dogs in a fun and friendly manner while maintaining pack stability and command
• Take care of any foster dogs that come in through the rescue

Reception Duties

• Greet clients and their dogs that come into the lobby in a friendly and professional manner
• Check dogs in for daycare, boarding or grooming by bringing the dog back to the play area or grooming area and go over instructions with the owners
• Answer phone calls from clients, vendors or any other inquiries in a professional and friendly manner
• Check and respond to emails as needed throughout the day
• Make appointments and reservations for existing and new clients
• Filing, keeping accurate records in Gingr, calling vets for vaccine records, and making reminder phone calls
• Handle money and payment transaction accurately
• Prepare facility to hold Training Nights 3 times a week (moving dogs to different area of kennels)

Cleaning Duties

• Sweep, mop and dust lobby throughout the day to maintain a clean and welcoming environment
• Maintain a clean and organized work environment
• Shovel, sweep and clean up outside as needed throughout the day
• Dust and sanitize reception counter and desk at end of the night
• Let dogs out to potty and for walks as needed
• Feed and medicate dogs accurately as needed
• Wash dishes
• Complete laundry
• Pick up poop and pee when customer dogs or foster dogs have accidents

Working conditions

Position requires employee to work days, nights, weekends, and holidays. Must have an open availability. Working in all types of weather is a possibility so an employee should be able to withstand the elements. Customer service is very important but occasionally an employee will need to handle difficult clients or situations in a professional manner. Working with dogs can be noisy at times, so employees must be able to tolerate and monitor noise levels.

Physical requirements

Must be able to stand for long periods of time, kneel, crouch, stoop, climb, lift objects and dogs up to 50lbs and do repetitive tasks. Must be able to visually see any health issues including injuries such as small scratches, punctures, redness, and limping. For employee safety they must be able to physically handle dogs of all sizes on and off leash.

Qualifications include

• High School Diploma or GED
• Experience working in customer service is preferred
• Working knowledge of Microsoft Word, Excel, and Internet Explorer
• Must be friendly and professional
• Have some dog experience
• Time management skills and patience are key in this role
• MUST work well under pressure and high stress situations

Available shifts and compensation: We have available shifts all days of the week. Compensation is $14.50 - $15.00/hour.

About The Dog House of L.C. &L., INC.: We are a small family owned business that loves all things dog! We strive to give every pet the care, attention and love just like we would our own.

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