Customer Operations Coordinator

Customer Operations Coordinator

This position is responsible for ensuring that sales processes run smoothly, data is accurate, and communication between departments and G&W Electric reps is timely and professional. They help streamline order management, quotation support, order entry, and ensure customer satisfaction.

As a Customer Operations Coordinator you will:

• Provide support to internal teams, including preparing sales documents, updating CRM records, and organizing reports.

• Act as a primary point of contact by providing timely and professional responses to G&W Electric reps for all inquiries including redirecting to other internal teams.

• Set up, verify, and correct customer names, addresses, and their industry type in CRM and other databases after coordination with AR as needed.

• Review orders prior to entry to verify and correct any out of territory rep bookings and commissions with RVP.

• Lead purchase order corrections by coordinating with internal team members and G&W Electric reps. Once received, update G&W Electric’s CRM and remove related holds.

• Provide training and support to G&W Electric’s reps and RVPs as needed on quoting tools, CRM, and other systems.

• Assist with intercompany orders activity as required.

• Monitor orders in hold statuses and follow up with G&W Electric’s reps for resolution. Report to Supervisor/Manager on a regular basis.

• Lead compiling agenda and scheduling for onsite customer factory acceptance tests.

• Coordinate with handing off an order to Power Grid Automation and After Market teams when product on order ships and their teams have to action scheduling field service/commissioning activities.

• Maintain and improve customer databases as needed.

• Help identify and support improvements to streamline the order process.

We are looking for someone who:

• Holds an associate degree or equivalent relevant experience. A Bachelors Degree is preferred
• Has a minimum of 3 years customer service or related experience performing order entry along with some shipping/receiving/inventory experience
• Possesses excellent written and verbal communication skills
• Has proficiency in Microsoft Suite
• Has a strong attention to detail and organization skills
• Has the ability to learn and adapt to new tools and systems with strong computer proficiency
• Has the ability to handle multiple projects in a fast-paced environment
• Possesses an analytical approach and ability to work effectively to solve problems
• Has a proactive approach to continuous improvements and innovation
• Ideally has experience with Salesforce

The working conditions of the role are:

• General Office Environment, PC use
• Light Lifting (occasional 25 lbs or less)
• Sitting

What we offer you:

Typical pay is $50,953 – 62,423 annually.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

G&W Electric offers a comprehensive benefits package that includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Learn more about our company by watching this video: https://www.youtube.com/watch?v=DMtAhsdYeUQ

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.

*G&W Electric participates in the E-Verify process for all new hires.

VEVRAA Federal Contractor