Technical Operations Specialist

The Technical Operations Specialist is responsible for processing and coordinating custom manufacturing quoting and related operational activities by organizing information across customers, internal teams, and manufacturing partners. The position is engaged in multiple concurrent projects while executing defined processes with a high level of accuracy and consistency. Technical decisions are not made independently; unclear or non-standard items are escalated appropriately in a fast-changing environment.

Job Responsibilities
Custom Quoting & Operational Execution

• Coordinate custom manufacturing quoting activities between customers and domestic/overseas manufacturing partners.
• Process multiple custom quoting opportunities in parallel while maintaining accuracy and adherence to defined processes.
• Track quoting progress in proper timelines and ensure priorities are adjusted as requirements or conditions change.

Information Review & Issue Identification

• Review customer-provided information (2D drawings, 3D models, specifications, quantities, delivery requirements) for completeness and consistency.
• Identify missing, unclear, or conflicting information and proactively coordinate with internal teams or customers to resolve gaps.
• Compare 2D drawings with 3D models, when available, and flag discrepancies for review and escalation.

Cross-Functional & External Coordination

• Serve as a primary coordination point to accurately communicate customer requirements to internal teams and manufacturing partners through clear written and verbal communication.
• Collaborate closely with Engineering, Operations, Product, Customer Service and Procurement to ensure alignment across functions.
• Coordinate with external manufacturing partners to clarify requirements, timelines, and documentation needs.

Project & Multitasking Execution

• Proceed with multiple concurrent projects and tasks in a fast-paced, high-volume environment.
• Organize, prioritize work effectively as conditions, urgency, or business needs change.
• Ensure deadlines and service expectations are met across all active projects.

Quality & Compliance Support

• Support quality-related activities by working with Customer Service and Procurement Teams.
• Obtain, organize, and review quality and inspection documentation from manufacturing partners as required.
• Ensure customer requirements related to quality and delivery are clearly communicated and tracked.

Documentation & Process

• Maintain accurate and up-to-date records in internal systems, daily logs, databases, and team documentation.
• Identify recurring issues, inefficiencies, or process gaps and provide feedback to support continuous improvement initiatives.
• Follow established workflows while supporting to improve operational efficiency and consistency.

Escalation & Stakeholder Communication 

• Appropriately escalate technical, quality, or non-standard issues to Engineering Team or senior stakeholders based on defined guidelines.
• Communicate status, risks, and next steps clearly to relevant stakeholders.
• Ensure issues are raised early to minimize downstream impact.

Other

• Provide operational support to other teams during peak periods, resource constraints, or shifting business priorities.
• Other duties and responsibilities as assigned.

Competency Requirements 

• 3+ years of experience in operations, administrative roles, customer support, or business coordination.
• Experience coordinating with multiple stakeholders, including customers, internal teams, and external partners.
• Strong written communication skills, primarily via email and chat, with the ability to convey complex information clearly and accurately.
• Ability to recognize ambiguity or missing information and appropriately escalate rather than make independent technical decisions.
• Bachelor's degree in Mechanical, Automation or Industrial Engineering preferred.
• Basic knowledge of 3D CAD and 2D drawings preferred.

WHAT WE CAN OFFER YOU:

MISUMI will provide training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!

MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are excited to announce that we received Comparably's annual Happiest Employees and Best Company Perks and Benefits in 2024 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership.

Pay Rate: $60,000 - $70,000 /year plus incentive

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location and prevailing minimum wage, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Benefits Offered :

We offer a comprehensive package of benefits including Medical (HMO/PPO/HDHP), Vision, Dental, Life (Basic and AD&D), Disability (STD and LTD), Legal, and Pet Insurance Plans, 401(k) Plan with match, Commuter Transit Benefits, Employee Resource (EAP and GEAS) Plans, Fitness Club Membership, Tax Savings (HAS and FSA) Plans, Parental Leave, Paid Time Off, and Paid Holidays.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation for any particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:
MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at If you have any concerns, please send an email to [email protected].

Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at If you have any concerns, please send an email to [email protected].