Head of Technical Services

All Posting Locations: Chicago, IL, US

Job Functions: Manufacturing

Date Published: January 5, 2026

Ref#: R-99029

ABOUT THE ROLE

Job Description

Head of Technical Services

Effective Date
12/31/2025

Job Band

B08

Job Purpose

This is a role for someone who craves a global challenge balanced by the desire to be accountable for delivering against the model in the largest zone in Kraft Heinz. The Head of Technical Services will assess and develop a manufacturing strategy that sets an intended direction for the Manufacturing (OT) and Engineering Network to assure investments work in concert to alter the manufacturing cost curve. This individual will require a unique ideation/problem solving skillset which forces holistic thought about problems rather than problem-solving specific hurdles. This individual will work closely with the Manufacturing Leadership Team to prioritize the cost disadvantaged business segments in need of regaining a low-cost leadership position. It’s through the evaluation and deployment of emerging technologies that these cost disadvantaged segments will be repositioned to sustain cost advantages.

The Associate Director, Operational Risk Management (EH&S) is responsible for managing Operational Risk Management (ORM) processes that include Safety and Health, KraftHeinz Management System (KHMS), Workers Compensation, Environment, Business Continuity, Facility Security, Asset Conservation, Department of Transportation (DOT), and Pandemic Planning as warranted for a region of Kraft Heinz North America. The primary purpose of this position is to ensure compliance with all applicable federal, state and local laws and regulations, applicable Kraft Heinz policies and procedures and implementation of KHMS. In addition, this position involves the identification and communication of operational risks within the organization and the development of business strategies to mitigate operational risks.

Essential Functions & Responsibilities

• To define a manufacturing strategy as an intended direction which outlines the keys to attaining & retaining low-cost producer status and offers a competitive differentiation.
• Alter the boundaries of the existing manufacturing capabilities to offer efficient/rapid new product development
• To define strategies on Custom Automation & Innovation
• To define strategies and prioritize Obsolescence Capital Planning
• To define strategies Cyber security/ SOC
• To define/direct stepwise cost reduction programs and/or projects across the Manufacturing Network.
• To identify and prioritize opportunities based on the business segment cost needs.
• Guide/lead the execution teams through implementation to assure sustainable business results.
• Liaison between Manufacturing and Business M&A activities.
• Monitor operations metrics and identify opportunities to redefine metrics that better align behaviors with desired Business results
• Support the Manufacturing Leadership Team in prioritizing & resolving current technical Manufacturing issues impacting cost.
• Team members will act as resident experts within their field of expertise and provide guidance to the broader team on the strategic fit within the Manufacturing Network.
• Provide electrical/electronic technology guidance call knowledge and drive necessary changes regarding PLC’s, HMI’s, drives, controls, safety circuits and communications.
• Lifecycle Management – Own and manage the OT Obsolescence CAPEX project portfolio. Identify key projects within the zone that warrant operational technology upgrades to increase operability, efficiency, and security within the manufacturing plants.
• Deep electrical systems automation systems knowledge to steer the Network strategy for transformation projects.
• Develop project design, scope, cost estimates and timelines for electrical automation systems that aid in transformation automation projects.
• Creative electrical and controls mindset anchored in conceptual automation system solutions offering a step change in operational efficiency.
• Provide guidance to the project teams and other stakeholders on project management.

Expected Experience & Required Skills

• Bachelors of Science degree is required; preferably in safety management, safety engineering, or related field
• Experience in environmental, health, and safety in a manufacturing environment
• Experience working with external regulatory agencies, ergonomic analysis and application, behavior safety training and auditing
• Ability to multitask and work in a team oriented fast-paced environment
• Excellent interpersonal, organizational, presentation and facilitation skills
• Well-developed written and verbal communication skills, with an ability to partner and communicate with all levels of the organization from senior leadership to hourly co-workers
• Willingness to grow with the organization and commit to "doing what it takes" to attain aggressive organizational objectives
• Must have the ability to exercise considerable judgment, problem solving and decision- making skills
• Change management skills; ability to influence others and demonstrate managerial courage

• Bachelor of Science degree in Engineering or Computer Science
• +15 years of manufacturing experience is required with the ability to articulate & implement new technologies and process designs.
• Possess a deep understanding of Manufacturing KPIs and electrical capital planning, maintenance reliability, electrical controls & automation and cybersecurity,
• 3-5 years in Network Strategy/redesign experience
• Able to lead a team (matrix relationship) of Process Managers & highly technical individuals.
• Able to influence senior leaders within the Manufacturing Leadership Team
• Able to facilitate highly technical statistical approaches to problem solving; gathering and analyzing Network data.
• Able to provide mentoring and coaching to seasoned technical Leaders / professionals

Work Environment & Schedule

This position is considered a Field based environment; role requires frequent travel to customer locations, stores, manufacturing facilities, etc. Additionally, travel will be required up to 60% of the time.

This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$220,800.00 – $276,000.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Long-Term Incentive (LTI): In addition to base salary and bonus, this role is eligible for additional compensation in the form of equity.

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [email protected] .

MANUFACTURING AT KRAFT HEINZ

THE
MAKERS

Our Manufacturing team is a fully-integrated end-to-end supply chain. We’re the backbone of Kraft Heinz. The people behind the products, delivering the highest quality and value.

Whether you’re a seasoned manufacturing veteran or new to the world of plants, there’s tons of opportunity for career growth and development.