General Manager

Property Description:

Royal Melbourne Country Club is carved into the surroundings of wetlands, ponds, prairies and trees, the 18-hole, par 72 course combines the beauty of sport with the beauty of nature. Members not only experience the challenge of the game in the way it was meant to be played, but they also get to do so in a lushly landscaped atmosphere inhabited by deer, swans, ducks, hawks and other local wildlife in beautiful Long Grove.

Royal Melbourne Country Club is far more than a Chicagoland golf club. Our racquet sports program is anchored by four championship Har-Tru tennis courts, two pickleball courts, four paddle tennis courts, a social house, run by an experienced Head Tennis Professional. We offer extensive activities for juniors, private and semi-private instruction for all ages, tournaments, leagues, round robins, drills and evening events for working professionals.

Adjoining the tennis area is our Junior Olympic swimming pool and adjacent children’s pool with separate locker room facilities, a snack bar and tennis shop. During the summer, we offer swim lessons daily and extended family hours weekly. Also on tap are pool parties, cookouts and family events.

The focal point of Royal Melbourne Country Club is the 42,000 square foot Australia-inspired, Victorian clubhouse. With its comfortably elegant furnishings and rich quiet colors, it has become a model for contemporary country clubs across the nation. However, the Club was not just designed to be visually appealing; it was designed first and foremost to meet our members’ needs as their “home away from home”. In striving to create this, we have designed cozy nooks for members to chat by the fire or watch their favorite sporting event, providing terraces and verandas for sunny lunches and lazy afternoons, while offering superb food with superior service.

Position Summary:

Manages and directs the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures. Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staff.

Essential Duties and Responsibilities:

• Direct, coordinate and monitor the development the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
• Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
• Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
• Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
• Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
• Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality.
• Provide direction, supervision, and guidance to subordinate management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
• Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc. to ensure compliance with Company human resources policies and procedures.
• Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
• Develop and maintain positive relationships with clients, municipal officials, and community organizations.
• Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
• Assure the efficient and timely submission of all required operational, financial, budgetary and related reports.

Qualifications:

• College degree preferred.
• 5 years applicable functional, supervisory and/or management experience, preferably in the golf industry.
• Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Supervises:

Department Managers

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

KemperSports Management is an Equal Opportunity Employer