Busser

Part-time team members who meet the requirements are eligible for:

• State Applicable Time Off
• Pet Insurance
• 401(k) Retirement Program with Employer Match
• Employee Assistance Program
• TAO Savings Marketplace
• Employee Discounts and much more!

Assists Floor and Cocktail Servers with steps of guest service and resets tables in a speedy, professional, and effective manner. Interacts with dining room and lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of guests
• Maintain the general cleanliness and orderliness of tables
• Communicate guests’ needs to Front-of-House and Heart-of-House support staff, servers, managers, and chefs
• Deliver, fill, and refill water as requested by guests or directed by servers
• Clear and reset tables, and clean table areas, including banquettes and booths, during service
• Help ensure guest satisfaction through active participation in service
• Maintain general cleanliness of stations and the entire venue
• Comply with Department of Health and company sanitation standards
• Properly set up floor and side stations; perform side work and other opening/closing procedures as directed by management, including:
  • Ensuring all tables, chairs, and banquettes are clean and free of debris
  • Setting tables with proper place settings
  • Wiping down chairs, tables, and banquettes
  • Stocking side stations with prescribed supplies
  • Perform opening side work as prescribed
  • Perform closing side work as prescribed
• Participate, when available, in marking tables for upcoming courses (appetizers, entrees, desserts)
• Report all breakage or damage of equipment or furniture immediately to management
• Attend and participate in daily pre-service meetings
• Attend and participate in training sessions or departmental meetings
• Learn by listening, observing other team members, and sharing knowledge while leading by example
• Portray a positive and professional attitude
• Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments (when applicable)
• Work as part of a team and provide help and support to all fellow team members
• Assist with and/or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue busser training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience
• Previous busser experience
• Previous Experience in a high-volume restaurant/nightclub/lounge

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment