Service Maintenance Technician

Job Description

Job Description

RMH Systems, one of the Midwest's largest material handling, packaging, robotics, and industrial scale distributors, is seeking a well-organized and self-motivated person to join our team as a maintenance technician for our scale division in Elmhurst, IL.

This position requires strong mechanical skills, a troubleshooting mentality, and electrical experience is a plus. In addition, applicants will need a strong work ethic, solid people skills, and the ability to work well independently and with others. We need someone with strong attention to detail, good oral and written use of the English language, and a clear, polite, and helpful personality when dealing with our customers and colleagues. This position consists primarily of servicing, doing preventative maintenance, and installing all types of industrial scales (truck, floor, and bench scales). Technicians are provided a Company vehicle. This is a great career for someone looking to learn a new trade. On-the-job training is provided, as well as manufacturer's training.

Benefits:

• Competitive hourly wage, OT, and bonuses.
• Insurance coverage – medical with traditional plan or high deductible with HSA, dental, vision, life, short-term, and long-term disability
• Pre-tax flexible spending accounts for medical and childcare
• 401(k) with company match
• PTO, volunteer time off, and paid parental leave

Pay: Pay ranges from $20 to $35 per hour, based on experience level; In addition to the hourly wage, technicians at RMH are eligible for an annual bonus that pays out between $3000-$8000 based on labor billings. This is paid out quarterly.

Primary Duties & Responsibilities:

• Performs diagnostics, service repairs, and preventative maintenance on industrial scales in manufacturing settings, floor scales, and truck scales at our customer sites. Travel to different customer locations. Company truck provided.
• Works as part of a cohesive team within the shop to meet customer needs. This includes assisting, mentoring, or sharing knowledge with other technicians in the shop as appropriate.
• Performs emergency repair to malfunctioning equipment at the customer site.
• Involved in equipment installations, as needed.
• Completes annual inspection programs for customers.
• One-on-one customer interaction- Maintains communication with the customer and answers questions related to the work being performed. Makes recommendations for additional work that needs to be completed.
• Works with inside sales to order replacement parts, as needed.
• Maintains knowledge of existing products and pursues additional technical and product knowledge by actively participating in the training programs. This includes manufacturer training and on-the-job training.
• Completes service report explaining the reason for the call, equipment info, and what work was performed. Tech will also complete any other required paperwork based on state regulations.

Requirements for the position:

• High School diploma or GED equivalent required.
• Associate degree in a related field preferred.
• 2 years of Mechanical experience required. Electrical experience preferred.
• Ability to perform repairs and maintenance on equipment following technical manuals and diagnostic procedures.
• Valid Driver’s License required, and must be eligible to drive per respective state law based on office location.
• Strong communication skills.
• Customer service orientation.
• Basic computer knowledge and the ability to operate diagnostic software.
• This position requires 10-20% overnight travel as needed.

At RMH, we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. For 10 consecutive years, RMH Systems has been recognized as a “Top Place to Work” by the Des Moines Register for producing an admirable corporate culture with minimal turnover, and a fun, yet challenging, work environment. For more information, visit rmhsystems.com. Check out our “about us” section and videos.

RMH conducts pre-employment drug tests.

RMH Systems is an Equal Opportunity Employer/Affirmative Action Employer M/F/D/V.