Inside Sales & Support Coordinator

Inside Sales & Support Coordinator — Rhino Tool Company

Location: Kewanee, Illinois

Reports to: Sales Manager / Operations Manager

Opportunity: The position plays a key role in supporting sales and operations leadership by handling day-to-day sales activities, maintaining product data, and assisting with marketing and system administration tasks.

About Rhino Tool

Rhino Tool is a 50-year brand built in Kewanee, IL, known worldwide for rugged, reliable post drivers and driving equipment for handheld and equipment-mounted use. We’re investing in product development, international growth, and continuous improvement to elevate quality, delivery, and margin.

The Role

Rhino Tool Company is seeking a reliable and detail-oriented Inside Sales & Support Coordinator to support sales operations, customer communications, and internal coordination. This role serves as a primary point of contact for customers while ensuring accurate order processing, timely responses, and effective coordination across sales, shipping, operations, and marketing teams.

Key Responsibilities

Customer Communication

• Handle inbound and outbound customer calls, providing professional and timely assistance.
• Respond to customer emails, including:

o “Where’s my order?” inquiries
o Order tracking information
o Estimated ship dates
o Issue identification and escalation to specified internal team or individual

Quotes & Sales Support

• Prepare and process sales and freight quotes, including pricing and availability.
• Coordinate with internal teams to ensure quote accuracy and timely delivery.
• Assist sales team with follow-ups and customer communication as needed.

Order Processing

• Perform accurate, timely sales order entry in the ERP/order management system.
• Verify order details, pricing, lead times, and shipping requirements.
• Communicate order confirmations and updates to customers.

SmartEquip & System Support

• Assist with SmartEquip platform tasks, helping reduce workload and administrative tasks for marketing.
• Support order processing, customer inquiries, and system maintenance related to SmartEquip.

Product & Data Maintenance

• Maintain and update product mapping for Rhino Tool Company products, ensuring accuracy across systems and platforms.
• Coordinate updates related to pricing, availability, and product changes.

Marketing Support

• Assist with marketing activities, which may include:

o Updating product information.
o Supporting promotions or campaigns.
o Coordinating with sales on customer outreach initiatives.
o Assisting with basic content updates or data preparation.

Required Qualifications

• High school diploma or equivalent; associate degree preferred
• 2+ years of experience in customer support, sales support, or operations, preferably in a manufacturing or distribution environment
• Experience using Sage X3 ERP for sales order entry, quoting, pricing, or customer inquiries OR willingness to complete Sage X3 training
• Strong verbal and written communication skills
• High attention to detail and strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with SmartEquip or similar industry platforms.
• Background in manufacturing, tooling, or industrial sales environments.
• Basic understanding of freight, shipping terms, and lead times.
• Familiarity with CRM or marketing support tools.

Key Attributes for Success

• Customer-focused and solution-oriented
• Strong follow-through and accountability
• Team-oriented with a willingness to support multiple departments
• Able to communicate clearly between customers and internal teams.

Why Rhino Tool

• A trusted name in post-driving solutions, with a clear plan for product and market expansion.
• Small company culture with big company aspirations.

Compensation & Benefits

Competitive base salary, performance bonus, and benefits.

How to Apply

Please send your résumé and a brief note to [email protected].

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 8.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person