Customer Success Manager

Clipbook is looking for a results-driven Customer Success Manager to join our fast-growing startup. This role will focus on the public affairs, public relations, advocacy, and corporate segments. This includes a range of responsibilities and areas of ownership, including managing relationships with current clients, ensuring accounts get the most value out of Clipbook, and using industry knowledge to expand client engagements.

We expect top candidates to quickly grow into leadership positions within the Customer Success team.

About Clipbook 🚀

• Clipbook is a venture-backed AI B2B SaaS research and analysis platform for communications and public affairs teams.
• We serve a diverse clientele with over 300+ of the top-tier businesses, advocacy organizations, PR and public affairs firms, and nonprofits worldwide.

Key Responsibilities

• Onboard and educate new customers to ensure smooth implementation and fast time-to-value.
• Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty.
• Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics.
• Own retention and renewal processes.
• Strategize cross-functionally with sales and product team to ensure strong customer success operation.

Required Skills & Experience

• 2-5 years of relevant experience in a customer success manager, account management, or client-facing position.
• Experience in public affairs, public relations, communications, advocacy, or non-profits.
• Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
• Excellent sales hustle; communication skills, and energy.
• Basic familiarity with sales CRM or similar tools (e.g. HubSpot, etc.)
• Adaptability and willingness to thrive in a nimble, execution-focused startup.
• Strong interpersonal skills, ability to build rapport and maintain client relationships.
• Bachelor's Degree

What We Offer

• Competitive salary, full medical, dental, and vision benefits, unlimited / flexible PTO policy, bonuses for team-wide milestones, 401(k).
• Location is preferably Chicago, Washington DC, or NYC.
• Some travel for key industry conferences and events; flexible PTO and sick days.
• A smart, hard working, and resourceful team;
• A profitably- and rapidly-growing startup with commercial rigor at its core.
• Full-time role.

How to Apply 📩

Contact: [email protected] with your CV / Linkedin Profile