Director of Healthcare Recovery Operations

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Brown and Joseph is seeking a Director of Healthcare Recovery Operations as we continue to grow our team. This position is designed for an individual with strong healthcare operational experience who can grow into broader client management, strategic leadership, and business oversight responsibilities through structured training and exposure to Brown & Joseph’s operations. The successful candidate will initially support leadership with operational management, client communications, and business initiatives while developing subject matter expertise in healthcare recovery operations.

Job Responsibilities:
Client & Business Support

• Participate in client governance meetings and operational reviews.
• Assist with client communications and follow-up activities.
• Support preparation of client presentations and reporting materials.
• Develop understanding of client-specific workflows and operational requirements.
• Assist with management of client escalations and service issues.

Operational Leadership

• Support day-to-day operational oversight of healthcare recovery programs.
• Monitor performance trends, recovery results, and operational metrics.
• Assist with operational planning and resource allocation.
• Participate in process improvement initiatives and special projects.

Business Development & Strategic Support

• Assist executive leadership with implementation of new client initiatives.
• Support onboarding of new recovery programs and business opportunities.
• Participate in strategic planning discussions as business knowledge develops.
• Collaborate with internal departments on operational enhancements.

Professional Development Path

• Develop expertise in healthcare overpayment recovery methodologies.
• Learn payer/provider dynamics and client-specific operational processes.
• Gradually assume increasing responsibility for client relationships and governance activities.
• Progress toward broader leadership responsibilities based on demonstrated performance and business knowledge.

Qualifications and Requirements:

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, Finance, Insurance, Revenue Cycle Management, or a related field.
• 5-7 years experience in healthcare operations, insurance operations, revenue cycle, payment integrity, or related field.
• Strong communication and presentation skills.
• Demonstrated leadership experience.
• Strong analytical and problem-solving abilities.
• Experience managing operational performance and business initiatives.

Preferred Qualifications:

• Healthcare payer experience.
• Provider relations experience.
• Payment integrity or claims recovery experience.
• Experience presenting to clients or senior leadership.

Compensation and Benefits:

• Salary range is $90,000 - $100,000 per year (DOE)
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.