Hospitality Manager

Title:

 

Hospitality & Service Manager

Longman & Eagle

 

Reports To:

 

Ownership, General Manager

 

Position Objective:

 

This position requires a dynamic, service-driven manager to lead front-of-house operations and uphold the restaurant’s reputation for elevated yet approachable dining, exceptional hospitality and thoughtful service. A leader of a culture rooted in accountability, neighborhood energy, precision and warmth, this role drives and oversees operational excellence and outstanding team performance.

 

Responsibilities:

 

Brand Representation & Community Engagement

 

• Build relationships with regular guests and local partners to strengthen brand loyalty.
• Ensure the team reflects the restaurant’s standards of authenticity, professionalism and warmth.
• Support marketing community-driven programming, initiatives, and special events.
• Uphold and embody Longman & Eagle’s identity as a Michelin-recognized neighborhood inn and restaurant.

 

Financial Stewardship & Performance Management

 

• Analyze key performance indicators (KPIs) such as check averages, guest counts and sales trends.
• Contribute to budgeting, cost-control initiatives and forecasting.
• Drive accountability for meeting financial and operational targets.
• Manage labor costs through strategic scheduling and productivity oversight.
• Support revenue-driving initiatives including beverage program alignment, menu knowledge training and upselling strategies.

 

Operational Excellence

 

• Collaborate with culinary leadership to ensure seamless communication between front and back of house.
• Ensure adherence to cleanliness, safety protocols and service standards.
• Identify and implement process improvements that enhance efficiency without compromising hospitality.
• Monitor inventory, ordering, and maintenance of service-related supplies and tools.
• Oversee daily front-of-house operations including service flow, floor management, reservations, and host stand coordination.

Service Leadership & Guest Experience

 

• Actively resolve guest concerns with professionalism and urgency while turning challenges into opportunities for loyalty.
• Champion a culture of engaging, genuine and knowledgeable hospitality aligned with Longman & Eagle’s brand and standards.
• Continuously refine service standards and training to elevate the overall guest experience.
• Lead service execution on the floor, ensuring consistency, pacing, and attention to detail during all shifts.
• Monitor guest feedback and implement actionable improvements.

 

Team Development & Culture

 

• Maintain a positive, inclusive workplace culture grounded in collaboration, excellence and respect.
• Model leadership through approachability, hands-on engagement and visibility during service.
• Provide consistent coaching and performance feedback, fostering growth and professional development.
• Recruit, train, and mentor front-of-house team members to build a high-performing, accountable service team.
• Support scheduling, labor management, and performance evaluations in alignment with business needs.