Human Resource Service Center Specialist

%3Cp%3E%3Cb%3EExtraordinary+Careers.+Endless+Possibilities.%3C%2Fb%3E%3C%2Fp%3E%3Cp%3E%3Cb%3EWith+the+nation%E2%80%99s+largest+home+infusion+provider%2C+there+is+no+limit+to+the+growth+of+your+career.%3C%2Fb%3E%3C%2Fp%3E%3Cp%3E%C2%A0Option+Care+Health%2C+Inc.+is+the+largest+independent+home+and+alternate+site+infusion+services+provider+in+the+United+States.+With+over+8%2C000+team+members+including+5%2C000+clinicians%2C+we+work+compassionately+to+elevate+standards+of+care+for+patients+with+acute+and+chronic+conditions+in+all+50+states.+Through+our+clinical+leadership%2C+expertise+and+national+scale%2C+Option+Care+Health+is+re-imagining+the+infusion+care+experience+for+patients%2C+customers+and+team+members.%3C%2Fp%3E%3Cp%3EJoin+a+company+that+is+taking+action+to+develop+an+inclusive%2C+respectful%2C+engaging+and+rewarding+culture+for+all+team+members.+At+Option+Care+Health+your+voice+is+heard%2C+your+work+is+valued%2C+and+you%E2%80%99re+empowered+to+grow.+Cultivating+a+team+with+a+variety+of+talents%2C+backgrounds+and+perspectives+makes+us+stronger%2C+innovative%2C+and+more+impactful.+Our+organization+requires+extraordinary+people+to+provide+extraordinary+care%2C+so+we+are+investing+in+a+culture+that+attracts%2C+hires+and+retains+the+best+and+brightest+talent+in+healthcare.%3C%2Fp%3E%3Cp+style%3D%22text-align%3Aleft%22%3E%3Cu%3E%3Cb%3EJob+Description+Summary%3A%3C%2Fb%3E%3C%2Fu%3E%3C%2Fp%3EThe+Specialist+is+a+key+support+position+within+the+myHRconnect+structure.+This+position+will+support+the+intake%2C+support+and+resolution+of+tier+1+myHRconnect+questions+submitted+through+our+HCM+case+management+system+across+all+HR+functional+areas+including+questions+regarding+system+questions%2C+employee+benefit+programs%2C+HCM+processes%2C+time+and+pay+practices%2C+amongst+other+HR+Policies.+This+position+must+develop+a+broad+understanding+of+our+HR+policies+across+each+functional+area+to+be+able+to+appropriately+respond+to+and+direct+employees.+This+position+must+provide+superior+customer+service+support+to+team+members+and+understand+when+escalating+a+question+is+necessary.+This+position+will+assist+in+the+maintenance+and+creation+of+HR+Article+content+with+the+goal+of+case+deflection.+The+Specialist+must+have+a+general+understanding+of+myHRconnect+reporting+and+metrics+with+the+goal+of+identifying+areas+of+opportunity+to+continuously+improve+existing+processes%2C+functionality%2C+and+resources+for+team+members.+%3Cbr%3E%3Cbr%3EThe+role+may+need+to+provide+ad+hoc+reporting+upon+request+for+internal+stakeholders+and+external+business+partners.+The+HR+Service+Center+Specialist+also+supports+HR+Operations+%26amp%3B+Technology+team+members+as+needed+with+administrative+task+support%2C+audits%2C+HCM+tasks%2C+and+other+projects+as+assigned.%3Cp+style%3D%22text-align%3Aleft%22%3E%3Cu%3E%3Cb%3EJob+Description%3A%3C%2Fb%3E%3C%2Fu%3E+%E2%80%8B%3C%2Fp%3E%3Cp+style%3D%22text-align%3Ainherit%22%3E%3C%2Fp%3E%3Cp+style%3D%22text-align%3Ainherit%22%3E%3C%2Fp%3E%3Cp%3E%3Cu%3E%3Cb%3EJob+Responsibilities%3C%2Fb%3E%3C%2Fu%3E+%28listed+in+order+of+importance+and%2For+time+spent%29%3C%2Fp%3E%3Cul%3E%3Cli%3EResearches+and+resolves+inquiries+submitted+to+HCM+Case+Management+system%2C+providing+responses+in+a+timely+fashion.%C2%A0+Liaises+within+HR+and+with+other+departments+to+collect+necessary+information+to+provide+accurate+and+detailed+responses+for+submitted+requests.%3C%2Fli%3E%3Cli%3EManages+the+case+management+escalation+process+and+ensures+SLAs+are+adhered+to%3C%2Fli%3E%3Cli%3EHandles+tasks+that+route+through+Workday+Inbox+in+a+timely+manner%3C%2Fli%3E%3Cli%3ERecommends+process%2Fcustomer+service+improvements+and+innovative+solutions+for+more+efficient+and+effective+use+of+Workday+and+team+resources.+Solicits+feedback+and+identifies+overall+needs+of+system+users.%3C%2Fli%3E%3Cli%3EAssists+with+delivering+core+HR+processes+such+as+onboarding%2C+hiring%2C+terminations%2C+retirements%2C+timekeeping%2C+and+program+implementations%2C+including+benefits%2C+compensation%2C+and+performance+management.+May+administer+other+HR+systems+used+for+timekeeping%2C+performance%2C+and+training+management+processes.%3C%2Fli%3E%3Cli%3EConduct+tier+1+troubleshooting+and+review+of+team+member+records+in+HCM+system+to+assist+in+answering+inquiries+through+the+case+management+tool%3C%2Fli%3E%3Cli%3ESchedules+and+generates+custom+reports+as+needed+for+stakeholders.%C2%A0+Generates+reports+for+governmental+and+compliance+reporting+%28i.e.+OSHA%2C+AAP%2C+Safe+Harbor%2C+etc%29.%3C%2Fli%3E%3Cli%3EDevelops+and+maintains+content+of+HR+Articles+aimed+at+proactively+deflecting+cases+and+providing+valuable+resources+for+team+members%3C%2Fli%3E%3Cli%3EEstablishes+and+maintains+up-to-date+functional+departmental+documentation+and+standard+operating+procedures+for+both+HR+Operations+internal+processes+and+manager%2Fteam+member+job+aids.%3C%2Fli%3E%3Cli%3EAssists+with+HR+Operations+team+member%E2%80%99s+projects+as+needed+including+administrative+support%2C+%C2%A0new+functionality%2C+and+configuration+testing.%3C%2Fli%3E%3Cli%3EActively+participates+in+Workday+Community%2C+regional+user+groups%2C+and+other+forums+to+stay+current+in+technology+changes%3C%2Fli%3E%3C%2Ful%3E%3Cdiv%3E%3C%2Fdiv%3E%3Ch2%3E%3Cu%3E%3Cb%3ESupervisory+Responsibilities%3C%2Fb%3E%3C%2Fu%3E%3C%2Fh2%3E%3Cp%3EDoes+this+position+have+supervisory+responsibilities%3F%3C%2Fp%3E%3Cp%3E%28i.e.+hiring%2C+recommending%2Fapproving+promotions+and+pay+increases%2C+scheduling%2C+performance+reviews%2C+discipline%2C+etc.%29%3C%2Fp%3E%3Cp%3ENo%C2%A0-+X%C2%A0%C2%A0%C2%A0%C2%A0+%C2%A0%3C%2Fp%3E%3Cp%3E%3Cspan%3EYes%C2%A0%C2%A0%C2%A0%C2%A0%C2%A0+%3C%2Fspan%3E%C2%A0%C2%A0%3C%2Fp%3E%3Cp%3E%3Cu%3E%3Cb%3EBasic+Education+and%2For+Experience+Requirements%3C%2Fb%3E%3C%2Fu%3E%3C%2Fp%3E%3Cul%3E%3Cli%3EBachelor%E2%80%99s+degree+in+Human+Resources%2C+Business+Administration%2C+or+a+related+discipline+preferred%3B+OR+a+High+School+Diploma%2C+GED%2C+or+Associate%E2%80%99s+degree+with+a+combined+total+of+three+%283%29+years+of+experience+in+Customer+Service+and+an+HR+support+role+preferred.%3C%2Fli%3E%3Cli%3E1+or+more+years+of+Human+Resources+service+center+or+customer+service+experience%2C+providing+first+level+employee+support+preferred.%3C%2Fli%3E%3Cli%3E1+or+more+years+of+directly+related+experience+transacting+in+HR+systems+such+as+Workday%2C+PeopleSoft%2C+etc.+and+first+level+support+activities.%3C%2Fli%3E%3C%2Ful%3E%3Cp%3E%3Cu%3E%3Cb%3EBasic+Qualifications+%3C%2Fb%3E%3C%2Fu%3E%3C%2Fp%3E%3Cul%3E%3Cli%3EKnowledge+of+confidentiality+requirements+associated+with+the+practice+of+Human+Resources.%3C%2Fli%3E%3Cli%3EKnowledge+of+HR+administration+policies%2C+practices%2C+and+procedures+pertaining+to+benefits%2C+payroll%2C+compensation%2C+etc.%3C%2Fli%3E%3Cli%3ESolid+understanding+of+HR+business+processes%2C+HR+data%2C+HR+systems+and+their+interdependencies%3C%2Fli%3E%3Cli%3EStrong+analytical+and+problem-solving+skills+with+proven+experience+in+solving+problems+and+identifying+recommended+solutions%3C%2Fli%3E%3Cli%3EAbility+to+quickly+learn+new+systems%2C+processes%2C+and+technology%3C%2Fli%3E%3Cli%3EIntermediate+proficiency+in+Microsoft+Excel%3C%2Fli%3E%3Cli%3EPositive%2C+service-oriented+attitude+with+excellent+follow+through+on+issues%3C%2Fli%3E%3Cli%3EAbility+to+work+in+a+challenging+business+environment+demonstrating+flexibility+by+managing+numerous+priorities%3C%2Fli%3E%3Cli%3EResults+oriented%2C+highly+motivated%2C+able+to+complete+assignments+in+a+timely+and+accurate+manner%3C%2Fli%3E%3Cli%3EAbility+to+document+processes+and+create+end+user+training+guides%3C%2Fli%3E%3Cli%3EExcellent+written%2Fverbal+communication+skills%3C%2Fli%3E%3Cli%3EAbility+to+establish+working+relationships+with+team+members+at+all+levels+in+the+organization%3C%2Fli%3E%3Cli%3EAbility+to+effectively+manage+confidential+information%3C%2Fli%3E%3Cli%3EAbility+to+work+independently+without+supervision+and+work+well+in+a+team+environment%3C%2Fli%3E%3C%2Ful%3E%3Cp%3E%3Cb%3E%3Cu%3ETravel+Requirements%3A%C2%A0+%3C%2Fu%3E%28if+required%29%3C%2Fb%3E%3C%2Fp%3E%3Cul%3E%3Cli%3EMinimal%3C%2Fli%3E%3C%2Ful%3E%3Cp%3E%3Cu%3E%3Cb%3EPreferred+Qualifications+%26amp%3B+Interests+%28PQIs%29%3C%2Fb%3E%3C%2Fu%3E%3C%2Fp%3E%3Cul%3E%3Cli%3EPrevious+Workday+experience%3C%2Fli%3E%3Cli%3EPrevious+HR+Service+Center+experience%3C%2Fli%3E%3C%2Ful%3E%3Cp+style%3D%22text-align%3Ainherit%22%3E%3C%2Fp%3E%3Cp+style%3D%22text-align%3Aleft%22%3EDue+to+state+pay+transparency+laws%2C+the+full+range+for+the+position+is+below%3A%3C%2Fp%3E%3Cp+style%3D%22text-align%3Aleft%22%3ESalary+to+be+determined+by+the+applicant%26%2339%3Bs+education%2C+experience%2C+knowledge%2C+skills%2C+and+abilities%2C+as+well+as+internal+equity+and+alignment+with+market+data.%3C%2Fp%3E%3Cp+style%3D%22text-align%3Ainherit%22%3E%3C%2Fp%3EPay+Range+is+%2423.72-%2439.51%3Cp%3E%3Cb%3EBenefits%3A%3C%2Fb%3E%3C%2Fp%3E%3Cp%3E-Medical%2C+Dental%2C+%26amp%3B+Vision+Insurance%3C%2Fp%3E%3Cp%3E-Paid+Time+off%3C%2Fp%3E%3Cp%3E-Bonding+Time+Off%3C%2Fp%3E%3Cp%3E-401K+Retirement+Savings+Plan+with+Company+Match%3C%2Fp%3E%3Cp%3E-HSA+Company+Match%3C%2Fp%3E%3Cp%3E-Flexible+Spending+Accounts%3C%2Fp%3E%3Cp%3E-Tuition+Reimbursement%3C%2Fp%3E%3Cp%3E-myFlexPay%3C%2Fp%3E%3Cp%3E-Family+Support%3C%2Fp%3E%3Cp%3E-Mental+Health+Services%3C%2Fp%3E%3Cp%3E-Company+Paid+Life+Insurance%3C%2Fp%3E%3Cp%3E-Award%2FRecognition+Programs%3C%2Fp%3E%3Cp+style%3D%22text-align%3Ainherit%22%3E%3C%2Fp%3E%3Cp+style%3D%22text-align%3Aleft%22%3E%3Ci%3EOption+Care+Health+subscribes+to+a+policy+of+equal+employment+opportunity%2C+making+employment+available+without+regard+to+race%2C+color%2C+religion%2C+national+origin%2C+citizenship+status+according+to+the+Immigration+Reform+and+Control+Act+of+1986%2C+sex%2C+sexual+orientation%2C+gender+identity%2C+age%2C+disability%2C+veteran+status%2C+or+genetic+information.%3C%2Fi%3E%3C%2Fp%3E%3Cp+style%3D%22text-align%3Ainherit%22%3E%E2%80%8B%3C%2Fp%3E