IT Administrator
- Administer, configure, and maintain email platforms (e.g., Microsoft Exchange, Office 365, Google Workspace)
- Ensure the reliable operation, performance, and integrity of email services, while also providing advanced technical support and enforcing compliance policies.
- Perform routine maintenance, Monitor for security threats, investigate incidents, and respond to email-related breaches. Diagnose and resolve any email delivery and routing problems.
- Manage collaboration tools like Microsoft Teams, Google Meet, or other platforms.
- Administer and maintain Cisco Unified Communications Manager.
- Manage IP phone user accounts, including adding, modifying, and removing users. This includes assigning phone numbers, extensions, voicemail settings, and ensuring user authentication.
- Diagnose and resolve a wide range of issues related to IP phones, softphones, gateways, call routing, and voicemail. Monitor system performance and conduct routine maintenance to ensure optimal operation.
- Coordinate with external vendors and service providers for new numbers, porting requests etc.
- Applicable college degree preferred, or equivalent related work experience
- 3-5+ years of IT Administration experience
- Proven, hands-on experience with a major email platform (Google Workspace or Microsoft 365)
- Experience in a voice, network, or unified communications role with a focus on Cisco products
- Strong understanding of email protocols (SMTP, POP3, IMAP) and DNS records (MX, SPF, DKIM, DMARC)
- Familiarity with email security concepts like anti-spam, anti-phishing, and anti-malware technologies
- Proven experience with Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection. Strong knowledge of VoIP protocols (e.g., SIP, H.323, SCCP)
- Proficient in verbal and written communication skills with all levels of employees
- Must possess strong diagnostic abilities and be a highly organized, detail-oriented individual with a solid understanding of IT fundamentals and a customer-service-oriented mindset individual
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