Technical Support Engineer

We are looking for a proactive and technically curious **Technical Support Engineer** to join our growing team.

In this role, you will support customers by investigating technical issues, troubleshooting platform behavior, and ensuring a smooth onboarding experience. You will work closely with internal engineering and operations teams while communicating directly with customers via phone and email to resolve issues efficiently.

This role is ideal for someone who enjoys problem-solving, has strong communication skills, and is comfortable working with web applications, administrative platforms, and API-driven systems.

# Key Responsibilities

* Provide technical support to customers via phone and email.
* Troubleshoot platform issues using browser Developer Tools (Network and Console).
* Investigate customer-reported issues and identify root causes.
* Review and update records within internal administrative platforms.
* Monitor workflow status and validate transaction progress.
* Troubleshoot issues involving third-party integrations and external verification services.
* Investigate API requests and asynchronous system processes.
* Escalate software bugs to the engineering team with detailed findings and reproduction steps.
* Collaborate with Product, Engineering, and Operations teams to resolve complex technical issues.
* Maintain accurate documentation of support cases and resolutions.
* Deliver an exceptional customer experience through professional and timely communication.

# Required Qualifications

* Previous experience in Technical Support, IT Support, Customer Support, or a similar role.
* Strong troubleshooting and analytical skills.
* Basic understanding of HTML, CSS, and JavaScript.
* Familiarity with browser Developer Tools (Chrome DevTools, Network & Console tabs).
* Basic understanding of REST APIs and JSON.
* Familiarity with relational databases and administrative web applications.
* Understanding of asynchronous workflows and system processes.
* Excellent verbal and written English communication skills.
* Strong organizational skills and attention to detail.
* Ability to explain technical concepts to non-technical users.
* Ability to manage multiple priorities in a fast-paced environment.

# Preferred Qualifications

* Experience supporting SaaS platforms.
* Experience working with Django Admin or similar administration interfaces.
* Familiarity with API integrations and third-party services.
* Basic SQL knowledge.
* Experience working with ticketing systems.
* Previous experience supporting logistics, transportation, compliance, or fleet management platforms is a plus.

# Technologies You'll Work With

* Django Admin
* Browser Developer Tools
* REST APIs
* JSON
* HTML / CSS / JavaScript
* SQL Databases
* Third-Party API Integrations
* SaaS Administration Platforms