911 Dispatcher - Telecommunicator

Job Description

Job Description

911 Dispatcher - Telecommunicator (TC)

Great Pay & Benefits ▬ Training Program Provided ▬ Rewarding Career

DuPage Public Safety Communications (DU-COMM) is among the largest consolidated 9-1-1 communications centers within the State of Illinois and located in Wheaton at our newer facility. DU-COMM is a 24-hour, 7-day a week operation serving 45 Police/Fire/EMS agencies throughout DuPage County.

DU-COMM is recruiting entry level or experienced applicants to join our team. No experience is required and extensive on-site training is provided. Multiple openings are available.

DU-COMM may be the right place for you if:

• You crave a fast-paced multi-tasking position that will test your skills and abilities
• You are looking for a rewarding career where you can help someone every day
• You are looking for an employer who provides stability, great pay and benefits, continuing training, challenges and opportunities

Job Duties:

· Train on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete the certification programs for Call Taking, Police and/or Fire.

· Answer 9-1-1 and other incoming phone calls and process requests for Police, Fire, and EMS with accuracy.

· Promptly and courteously communicate with citizens and member agency personnel while assisting them.

· Accurately perform data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details.

· Monitor assigned radio channel and dispatch calls to appropriate police or fire units, via radio, and coordinate additional response as needed.

· Perform routine notifications to outside agencies, including but not limited to: utilities, public works, non-member agencies, businesses, and citizens.

· Efficiently operate a variety of communications center equipment and software, including but not limited to: Computer-Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources.

· Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other certifications as necessary.

· All other duties as assigned or per operational need.

Pay Ranges (paid hourly):

Entry level Telecommunicator 1 has a starting pay rate of $32.50 per hour ($67,600 annual) with an increase to Telecommunicator 2 (Police or Fire Certified) at a starting rate of $35.14 per hour ($73,091 annual) after successfully completing 7-9 months of training. Experienced TCs may start at a higher pay step based upon related, recent experience. Pay range for Telecommunicator 1 is $67,600 to $75,379 paid hourly and Telecommunicator 2 is $73,091 to $101,941. Once certified on Police or Fire as TC2, overtime, comp time, and stipends are also available. Annual increases include a May 1st COLA increase plus an anniversary Step increase.

Benefits:

• Employer-provided uniform tops and additional annual stipend

• Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year

• Overtime pay, Comp Time, and Stipend pay for non-exempt, union staff

• Group health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverage

• IMRF pension, retirement savings, disability, and life coverage

• Additional retirement savings options

• Employer-provided life insurance

• Supplemental life insurance for self and family

• Supplemental disability, accident, and cancer protection

• FSA pre-tax savings accounts for health care and dependent care expenses

• Employee Assistance Program (EAP) with wellness, personal, and family support

• Financial services, legal services, and identity protection plans

• IFOP union membership for full-time Telecommunicators

• Onsite Fitness Room, full kitchen, quiet room, nursing mothers room, and more

Requirements:

• Work on-site, no remote work available
• Must have the ability to work any of the three (3) shifts including weekdays, weekends, and holidays; after training and certification assigned to a shift on a 3-week rotation of regular days off which includes 1 weekend off every 3 weeks
• Reliable attendance is an essential function of the position
• Applicants must be at least 18 years of age
• Applicants must have a High School Diploma or Equivalent
• Applicants must be able to pass typing test at least 35 wpm (2 chances) and pass Criticall testing
• Must be proficient in the English language, both verbally and typed/written, including the proper usage, spelling, punctuation, and grammar
• Strong multi-tasking ability, analytical and logical problem-solving skills
• Strong interpersonal skills including the ability to work one-on-one, in a group environment, both in-person and through communication systems
• Must pass the post-offer, pre-employment full police background investigation, fingerprinting, polygraph exam, psychological assessment, and medical screening including basic physical, vision, hearing, and drug test
• All other requirements, including physical requirements, per the job description and essential duties

How to Apply:

1. ONLINE REGISTRATION: go to DU-COMM's website at to watch the video and complete the Applicant Registration Form.
2. TESTING: complete and pass the required typing and Criticall tests (testing links emailed twice a month and there is a deadline to complete required tests so please check emails and spam).
3. APPLICATION FOR EMPLOYMENT: for those that pass the testing, the full Application for Employment will then need to be completed and sent to [email protected] with resume and cover letter. Only when both testing is passed and application is received, then the candidate will be considered for our onsite interview opportunity.

The process from Registration to Hire can take a few months to successfully complete all the pre-employment steps, including comprehensive background screening. New Hire TC training classes start on a quarterly basis.

APPLY FOR A REWARDING CAREER TODAY!

DuPage Public Safety Communications (DU-COMM) is a large consolidated public safety communications 9-1-1 center in Wheaton, Illinois and currently serves forty-four (45) Police, Fire, and EMS member agencies and over 850,000 residents in DuPage county. DU-COMM processes almost 1 million phone calls each year and over 700,000 calls for service. Municipalities and fire districts work together to provide a high level of service to their citizens in public safety communications.

Company Description

DuPage Public Safety Communications (DU-COMM) is a large consolidated public safety communications 9-1-1 center in Wheaton, Illinois and currently serves forty-four (45) Police, Fire, and EMS member agencies and over 850,000 residents in DuPage county. DU-COMM processes almost 1 million phone calls each year and over 700,000 calls for service. Municipalities and fire districts work together to provide a high level of service to their citizens in public safety communications.