Assistant BDC Manager

Job Description

Job Description

About Advantage Dealer Group Centralized BDC

The Advantage Dealer Group Centralized BDC supports multiple store locations across Sales and Service. Our team is responsible for driving appointment volume, providing exceptional customer communication, and ensuring a smooth transition from inquiry to in-store visit. We are a fast-paced, high-expectation environment focused on structure, accountability, and consistent performance.

The Assistant BDC Manager helps lead daily BDC operations, supporting both Sales and Service appointment teams. This role involves coaching, training, managing workflow, monitoring CRM performance, and stepping in on live calls when needed. This is a hands-on leadership role that requires leading by example and reinforcing process discipline every day.

• Assist in managing daily BDC operations across multiple rooftops (Sales & Service)

• Coach, train, and support BDC staff to achieve appointment, show-rate, and follow-up targets

• Monitor inbound/outbound call performance, text/email communication quality, and CRM compliance

• Conduct one-on-one coaching sessions and assist with new-hire onboarding and training

• Handle customer escalations professionally and ensure smooth handoff to Sales & Service teams

• Ensure CRM documentation, call dispositioning, and follow-up processes are followed correctly

• Assist with developing talk tracks, workflows, and follow-up strategies

• Step in and make calls when needed to support daily performance goals

• AUTOMOTIVE MANAGER EXPERIENCE REQUIRED
  (BDC Manager, BDC Team Lead, Sales Manager, Service BDC Lead, or equivalent dealership leadership experience)

• Strong communication and coaching ability

• Comfortable holding team members accountable to performance standards

• Organized, proactive, and able to multitask in a fast-paced environment

• CRM proficiency required (VinSolutions experience preferred)

• Professional, dependable, and team-oriented

• Competitive hourly/salary compensation based on experience

• Monthly performance bonus opportunities

• Clear advancement path into BDC Manager or Store-Level Leadership roles

• Employee discount programs

• Full benefits package available (details provided during interview)

• Full-time, on-site

• This position requires working evenings and Saturdays