Data and Outcomes Administrator

The Data & Outcomes Administrator plays a critical role in measuring and communicating Erie House’s impact through data. This position is responsible for managing the organization’s Salesforce platform, leveraging Exponent Case Management (ECM) to optimize data tracking, ensure accuracy, and report program effectiveness.

The Data + Outcomes Administrator works in collaboration with organizational leadership to determine what data is necessary to measure outcomes critical to organization’s success and quality assurance, and helps determine how that data should be reviewed, analyzed, and acted upon on a regular basis.

The ideal candidate has experience in program evaluation, is proficient in Salesforce, and brings a strategic mindset to data collection and analysis. This role offers an opportunity to enhance Erie House’s ability to measure, understand, and improve its programs with a focus on long-term growth, sustainability, and program refinement.

POSITION RESPONSIBILITIES:
Culture & Capacity:

• Engage with staff members throughout the organization to understand their evaluation and data needs.
• Support staff as they work to input and utilize participant data and outcomes; ensure complete and accurate data entry via regular staff training and maintenance procedures
• Design, modify, and oversee the administration of data collection instruments, such as surveys and questionnaires
• Maintain user manuals and training documentation to ensure staff has the knowledge to complete data entry duties
• Continually review the structure of the database to ensure it serves the purpose intended to capture and report data.
• Conduct bi-weekly audits of the quality and timeliness of data entered by program staff and provide feedback to Program Directors and SDP.

Analysis & Reporting :

• Analyze evaluation results, identify trends, and recommend improvements to strengthen data reliability and validity.
• Develop systems to track deliverables; identify system deficiencies and recommend solutions to improve the program quality.
• Generate monthly, quarterly, and annual reports summarizing organizational data and impact metrics.
• Partner with the development team to produce compelling impact reports for internal and external stakeholders.
• Report monthly at Program Directors meetings regarding the data collection process and quality of outcomes.
• Provide written reports and meet monthly with SDP to review program reports and evaluate the need for new types of data entry or report formats.
• Collaborate with the Chicago Benchmarking Collaborative, a network of Salesforce user organizations that share outcome data and convene regularly to identify opportunities for program enhancement and strategic improvements.

Systems Management:

• Manage organization’s evaluation activities across multiple platforms and settings, while simultaneously promoting conformity and consistency among all collected data and existing survey instruments.
• Serve as the primary manager of databases including but not limited to Salesforce; increase data system usage among program staff and leadership.
• Support system enhancement (and migration to new platforms when necessary).
• Evaluate technology contracts for potential cost savings and recommend optimization strategies.

POSITION REQUIREMENTS:

• Salesforce administration required . Experience with SurveyMonkey preferred.
• Two years of data administration and reporting experience with medium to large sized organizations.
• Experience with Exponent Case Management (ECM) software preferred.
• Demonstrates knowledge of data management and systems.
• Self-motivated and resourceful, significant evaluation/outcomes experience required.
• Experience supporting and enhancing database processes that support many functional departments, or an equivalent combination of education, training, and experience.
• Ability to synthesize complex concepts and translate their meaning.
• Proficiency in Microsoft Excel, Word, Outlook, PowerPoint and Power BI (intermediate to advanced level).
• Excellent organizational, written, and verbal communication skills.
• Ability to work both independently and collaboratively in a diverse, multi-cultural environment.

TEAM MEMBER BENEFITS:

Compensation : $25.00 - $27.00 / hour.

• Work / life integration.
  • Generous paid time off. (examples below for full-time employment)
• 12 accrued sick days per year.
• 3 personal days.
• Paid birthday off.
• 8 paid holidays, including Juneteenth.
• In addition to above paid holidays, paid week off between Christmas Eve and New Year’s Day.
• Vacation:
  • Year 1 = 8 days.
  • Year 2 = 13 days.
  • Year 3 + = 20 days.
• Access to alternative and flexible work schedules and personal leave, where possible.
• Two-weeks fully paid Parental Leave, for eligible employees.
• Time off for school conferences and activities as well as bereavement leave.
• Professional Development:
  • Employer-sponsored learning and development programs.
  • Paid day off annually for personal professional development.
  • Tuition Assistance & Debt Relief Program, as budget allows.
  • DEI Council-sponsored education and engagement series.
• Wellness support:
  • Employer-sponsored health, dental, and vision insurance.
  • Employer-paid life insurance.
  • Voluntary life and AD&D and short and long-term disability.
  • Flexible Spending Accounts for medical, vision and dependent care.
  • 403b with employer match.
  • Employee Assistance Program.
  • Yoga, Zumba and Book Club, when onsite.

Union/Non-Exempt:

Erie Neighborhood House is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact us at [email protected].

No telephone calls please!
Must be a member of AFSCME or join after 30 days.
Erie neighborhood house is an equal opportunity employer.
Accredited by NAEYC & national after school association.
Recognized by department of justice.
United way member.

About Erie Neighborhood House:

Since 1870, Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit with programming and resources for children & youth, mental health & community wellness, adult education & training, legal services, and more.