Director, Special Operations

Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options.

We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale.

About this Role: The Director of Special Operations will serve as a strategic and operational partner to the COO and the Supply Chain leadership team. This role supports execution across Manufacturing, Fulfillment, Procurement, Quality & Food Safety, and Commercialization by ensuring alignment, accountability, and progress on key priorities. The Director will coordinate cross-functional projects, manage OKRs and major initiatives, and provide additional leadership capacity when the organization faces challenges or periods of heavy workload.

What You’ll Do…

• Partner with the COO and Supply Chain leadership team to coordinate goals, priorities, and OKRs across Manufacturing, Fulfillment, Procurement, Quality & Food Safety, and Commercialization.
• Support the execution of major initiatives by coordinating across teams, managing timelines, and ensuring follow-through on key actions.
• Lead program management and strategic project execution for the Supply Chain organization, maintaining visibility and accountability for key deliverables.
• Manage continuous improvement projects that enhance operational performance and enable growth.
• Step into functional areas when resource constraints or operational challenges arise to stabilize performance and provide structure and focus.
• Coordinate quarterly OKR check-ins and progress reviews to ensure accountability, alignment, and consistent execution.
• Partner with functional leaders to identify risks and inefficiencies early, helping to prevent issues and supporting recovery plans when problems occur.
• Support the COO with strategic planning, business reviews, and preparation of materials for executive and board-level discussions
• Promote a culture of accountability, collaboration, and continuous improvement across the Supply Chain and Commercialization teams.

Who You Are…

• Minimum of 6 years of experience in operations, supply chain, consulting, or a related field.
• Proven experience in project and program management, continuous improvement, and cross-functional coordination.
• Strong analytical and problem-solving skills with the ability to assess complex situations and act decisively.
• Excellent communication, collaboration, and stakeholder management skills.
• Demonstrated success in supporting change management and improving organizational execution.
• Ability to adapt quickly, assess challenges, and help teams regain clarity and momentum.
• MBA or equivalent experience preferred.
• High emotional intelligence and sound judgment, with the ability to influence and drive alignment across teams.
  
  

The Ideal Candidate…

You are a hands-on problem solver who thrives in dynamic environments and brings structure to complexity. You create clarity, promote accountability, and help teams deliver results. You are equally comfortable managing cross-functional initiatives, coordinating OKR reviews, or stepping into a team that needs temporary leadership or process support. You act as a connector and an enabler, helping the Supply Chain organization execute effectively and scale with confidence.

The base salary range for this role is $150,000 - $160,000 . The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.

In addition to base salary, this position is eligible for company performance-based bonuses and equity.

We provide a comprehensive benefits package , including:

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)

Benefits at Farmer's Fridge:

In This Together - We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback.

Happier Workdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.

Never run on empty - Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after five years of service.

Innovate & Elevate - We're all teachers and learners. You'll grow and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Farmer’s Fridge Diversity Statement:

"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: