Dispatcher

Hours:

Hours: Monday through Friday from 7am to 3:30pm (Fridays work from home)

During peak season: 1 Saturday one weekend and 1 Sunday the following (work from home those days- 10 hours shift from 7am to 5:30pm) then rotating 4-6 weeks with the team

Overtime pay: $34.50 an hour

Job Description

This role coordinates and optimizes daily schedules for field technicians to ensure timely service delivery and exceptional customer support. The Field Service Dispatcher manages real-time routing, resolves scheduling conflicts, and serves as the central communication hub between technicians and internal teams in a fast-paced environment.

Responsibilities

• Create and manage daily schedules for field technicians, ensuring efficient routing based on location, skill set, and availability.

• Assign service jobs to technicians and adjust schedules in real time to keep appointments on track.

• Communicate directly with technicians to confirm job details, locations, and any special requirements before dispatch.

• Monitor technician routes throughout the day to ensure on-time arrivals and optimize scheduling efficiency.

• Respond quickly to scheduling conflicts, delays, or unexpected issues and make proactive adjustments to minimize disruption.

• Prioritize new service requests and assign them promptly to maintain fast response times.

• Coordinate with third-party partners when internal technicians are unavailable to ensure coverage and prevent delays.

• Act as the central point of contact for technicians, providing updates, solving problems, and supporting day-to-day field operations.

• Use Microsoft 365 tools, including Microsoft Teams and Microsoft Office, to communicate, document, and track scheduling activities.

• Follow established processes and procedures while identifying opportunities to improve scheduling and dispatch workflows.

• Collaborate with leadership to align daily dispatch activities with broader company objectives and service standards.

Essential Skills

• 1-3 years of experience dispatching technicians or drivers in a fast-paced environment.

• Proven experience with dispatch, route delivery coordination, and scheduling appointments.

• Strong scheduling and coordination skills with the ability to manage multiple priorities simultaneously.

• High proficiency with Microsoft 365, including Microsoft Teams and Microsoft Office.

• Ability to communicate clearly and succinctly, both verbally and in writing, across a variety of settings and styles.

• Demonstrated ability to learn quickly when facing new problems and adapt to change.

• Strong organizational agility, with an understanding of how to get things done through formal and informal channels.

• Solid planning skills, including scoping tasks, setting objectives, developing schedules, and assigning work.

• Ability to set and manage priorities effectively, focusing on critical tasks and eliminating roadblocks.

• Strong problem-solving skills, using rigorous logic and methods to identify and implement effective solutions.

• Capability in process management, including understanding and following established processes and procedures.

Job Type & Location

This is a Permanent position based out of Warrenville, IL.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warrenville,IL.

Application Deadline

This position is anticipated to close on Jun 9, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.