Implementation analyst

Job Description

The EDI Implementer will be responsible for customer onboarding of EDI transactions and implementation of defect/enhancement fixes. This position is responsible for analyzing and specifying business requirements for enhancements and extensions in EDI applications, interfaces, and mappings. Collaborates with IT and third-party VAN to develop and test customer transactions and new EDI implementations. Recommends, designs, and implements new standards, policies, and processes to enhance departmental effectiveness and overall customer experience.

Includes the following and performs additional responsibilities as assigned.

• Analyze and define EDI requirements for customers. Reviews and maintains all EDI maps to drive compliance with business requirements, standards, and policies.

• Using solid knowledge of EDI practices, implement and manage successful EDI solutions to strengthen core and further scale operations. Drives adoption of new EDI processes and implements future state roadmap.

• Extensive experience with Order to Cash and Procure to Pay processes, as well as relevant EDI ANSI X12 transactions, including EDI 850, 855, 860, 865, 856, 810, 820, 812T, 753, 754, 824, and 864.

• Coordinate with internal teams and external trading partners to set up new EDI connections and ensure compliance with their specifications.

• Establish & maintain strong relationships with trading partners to facilitate efficient EDI connections and transaction exchange.

• Manage EDI-related business support responsibilities. Provide ongoing internal/external customer support for EDI transactions and problems.

• Manage and develop customer relationships with key customers and third-party EDI VAN to facilitate EDI implementations.

• Recommend, design, and adopt new standards, procedures, and improved processes to improve department effectiveness and overall customer experience. Remains current regarding EDI and internet field technological developments.

• Monitors issues, enhancements, and questions until resolution.

• Develop and implement quality controls and departmental standards to meet organizational expectations and regulatory requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5-7 years of in-depth experience designing EDI specifications and mapping EDI X12 and XML documents.

• Familiarity with EDI standards (e.g., ANSI X12, EDIFACT) and communication protocols (e.g., AS2, FTP, VAN).

• Experience with ERP systems like Oracle or SAP and their integration with EDI.

• Experience maintaining customer relationships to create a standard EDI process, as well as demonstrating analytical and problem-solving skills.

• Experience handling projects or customers with high volume of orders and creating a process to scale.

• Experience working on project management (Jira) and ticket management tools and software.

• Established time management and organizational skills with the ability to juggle multiple demands and manage shifting priorities to meet deadlines.

• Demonstrated presentation, training, and knowledge transfer skills. Able to effectively communicate between various departments and levels within the organization.

• Ability to work with sensitive/confidential information. Demonstrated a high level of integrity and ethics. - Background in business practices of retail customers.

• Experience with Oracle ERP, SQL Queries, and Automation Tools.

• Knowledge of the Manufacturing business domain, Supply Chain, and Logistics processes.