IT Support Specialist

Job Description

Job Description

Description

We are currently seeking an IT Support Specialist to join our team. This position will serve the company’s broad range of IT needs, including ticketing system management, new user setup, fielding service desk calls, and other technical responsibilities.

An IT Support Specialist’s primary duty is to assist internal TT employees. The IT Support Specialist will track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be in person, over the phone, or on video chat applications. Good customer service skills are essential for IT Support staff.

What Will You Be Involved With?

• Provide technical software support issues for internal customers, submitted via phone, email and instant messaging, and resolve technical software tier one support issues as-needed
• End-user hardware/software (Mac, Windows, Linux) support, including configuration and troubleshooting of laptops and mobile devices
• New user setup of hardware, software, operating systems, account management and setting up corporate and test environments
• End-user hardware/software support including troubleshooting and configuration of mobile devices
• Active Directory and Google Workspace (aka GSuite) administration
• Virtualization (VMWare, Nutanix, Microsoft)
• Asset management of inventory and all IT related equipment
• Onboarding and offboarding users
• Ticketing system management
• Create and maintain documentation for supported systems; documents will be for a variety of audiences including end users
• Work closely and collaboratively with Global team to facilitate operational coverage
• Completes all daily tasks and projects as requested, on-time, and with attention to detail and quality
• The ability to lift items up to 30 pounds (Required in the handling of PC and Server hardware)

What Will You Bring to the Table?

• Must be fluent in English, both spoken and written
• Minimum three years experience working with and troubleshooting PCs, Windows Laptops, Macbooks, Linux and Mobile devices
• Experience installing and troubleshooting issues with hardware and software including, Google Workspace, Microsoft (Windows, Office, and Server), Mac OS and Linux.
• Knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)
• Familiar with a scripting language (e.g., Python, Powershell, etc.) both for automation and maintenance preferred
• Intermediate experience with Microsoft Active Directory and Google Workspace (fka GSuite) account management/administration
• Fluency with network concepts such as IP addressing and DHCP
• Well-spoken and ability to efficiently communicate with employees across all offices and departments
• Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response
• Ability to work outside of local business hours on an as-needed basis

What We Bring to the Table

• Competitive benefits, including medical, dental, vision, FSA, HSA, 401(k) and pre-tax transit/parking
• Flexible work schedules – with some remote work
• 22 PTO (paid time off) days per year with the ability to roll over days into the following year, one day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during a milestone year, robust paid holiday schedule with early dismissal, generous parental leave (for all genders and staff, including adoptive parents), and backup child and pet care as well as tutoring services
• The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, office equipment.
• Milestone anniversary bonuses
• Stipend and subsidy contributions toward personally-owned cell phones and laptops, gym memberships, and health/wellness initiatives (including discounted healthcare premiums and healthy meal delivery programs)

Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The company’s award-winning TT® platform connects to the world’s major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world’s leading sell-side institutions, buy-side firms, and exchanges. The company’s blue-chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end-to-end trading operations. In addition, exchanges utilize TT’s technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies’ global client base through the TT ecosystem.

Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program for US offices.