Product Manager (Chicago)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

We are seeking an experienced Product Manager to work within our buyer-facing digital automotive marketplace. This role owns the end-to-end buyer experience, enabling customers to search, evaluate, and purchase vehicles online. The ideal candidate combines strong analytical and technical skills with a deep understanding of user behavior and online merchandising. Working cross-functionally with our engineering, design and marketing teams the Product Manager will drive improvements in search, SEO, and overall engagement, shaping the strategic direction of our marketplace and ensuring a seamless, data-informed buyer journey.

Job Objectives:

• A strong advocate for the customer and product by using data to drive decisions while being obsessed with solving problems effectively. This includes using perspective from both customers and business to meet business and financial objectives.
• Engages with customer, team and the wider organization to show ongoing product value and success.
• Is sensitive to rapidly evolving issues that arise among products and platforms (both within the business unit and between multiple business units) in a way that balances product and enterprise goals.
• Engages business units and enterprise management on resolving trade-offs of scope, priority, business and technical risk, and business impact of dependencies among multiple products.
• Embeds with product teams as needed to ensure full transparency and no surprises, keeping product stakeholders up to date with the latest on delivery status, product risks, and scope changes.
• Leverage AI/ML capabilities to enhance search, recommendations, personalization, and merchandising, ensuring a more intuitive and engaging buyer journey.
• Monitor and analyze product performance using Google Analytics, experimentation tools, and other analytics platforms, translating data into actionable insights and recommendations.
• Guide product enhancements to deliver meaningful business value.
• Identify new opportunities that positively impact the buyer facing applications.
• Create and maintain feature planning documents, product backlogs and user stories.
• Lead the efforts to prioritize development team activities.
• Is obsessed with product quality, staying deeply immersed in product deliverables and releases
• Collaborate with other functional areas to ensure the successful implementation of features and enhancements that deliver value and achieve RB Global business objectives.
• Be a key and contributing member of the Product Management team to deliver ideas, strategies, and initiatives that result in profitable growth for RB Global in its entirety.

Requirements:

• Bachelor’s degree or similar secondary education.
• 5 plus years experience in product management or product development roles and successfully driving results.
• Strong interpersonal skills required to clearly articulate business requirements and value to internal and external stakeholders.

What you will bring

• Demonstrated leadership and the ability to take initiative
• Strong problem solving, organizational and time management skills
• Able to set priorities and work independently with minimal supervision
• A desire to help others learn, someone who takes responsibility to coach and mentor others
• Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills
• Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others
• High level of integrity and ethics
• Ability to work in high pressure situations