Portuguese Speaking CSR

Job Description

Job Description

Description:

AFIC is hiring a Bilingual Customer Service Representative fluent in both English and Portuguese . This is primarily an English-speaking role, with assistance provided to Portuguese-speaking customers as needed. Candidates must be comfortable handling professional phone conversations in both languages throughout the day..

Key Responsibilities

• Handle inbound customer calls professionally and efficiently
• Guide customers through the initial claims process with clarity and empathy
• Enter and maintain confidential customer information accurately
• Resolve routine inquiries and escalate more complex issues when needed
• Meet expectations for quality, accuracy, and productivity

• Fluency in English and Portuguese is required
• 1+ year of customer service, call center, or collections experience preferred
• Strong attention to detail and data accuracy
• Clear, confident phone communication skills
• Ability to manage multiple systems and tasks simultaneously
• Typing speed of at least 30 WPM
• Consistent attendance and reliability
• High school diploma or equivalent (insurance experience a plus)

Compensation and Benefits

• Hourly Pay: $20-$24 per hour, based on experience
• 401(k): Up to a 6% company match
• Medical Coverage: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, plus dental, vision, and telemedicine services
• Paid Time Off: Company-provided PTO for vacation, personal time, or illness, in accordance with applicable Illinois law
• Personal Days: Separate personal days for illness, family needs, appointments, or other personal matters
• Paid Holidays: At least 6 company-observed holidays
• Professional Development: Paid training and opportunities for advancement
• Employee Recognition: Recognition of work milestones and contributions
• Growth and Stability: More than 13 consecutive years of profitability, supported by A+ ratings from A.M. Best and the BBB
• Schedule: Monday-Friday, 8:00 AM-5:00 PM, plus rotating Saturdays