Customer Master Data Analyst

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Job Description

The Customer Master Data & Analytics Analyst , within the Finance Shared Services (FSS) organization, supports the Order to Cash (OTC) process by executing established data governance, data quality, and operational standards for Customer Master Data across SAP S/4HANA and integrated systems.

This role works closely with business, finance, and technology stakeholders to ensure customer master data is accurate, compliant, and maintained in a timely manner to support effective OTC execution, regulatory requirements, and reliable reporting. The Master Data Analyst contributes to continuous improvement efforts, supports analytics and reporting activities, and assists in driving process consistency and operational efficiency within the Customer Master Data domain.

Key Responsibilities

• Perform DSP Reviewer activities by validating customer master data for accuracy, completeness, and compliance, reviewing supporting documentation, and approving or rejecting requests in accordance with established governance and OTC process standards.
• Perform ongoing customer master data maintenance through bulk updates in line with approved governance controls.
• Participate in global projects and initiatives across multiple functions and regions.
• Collaborate with business units and process experts to investigate and resolve customer master data issues.
• Apply data governance practices by maintaining and using data catalogs, enforcing defined business rules, and supporting data quality standards across customer master data processes.
• Manage customer license maintenance, including validation of DEA, SLN, and HIN licenses against MedPro and state regulatory websites.
• Knowledge of artificial intelligence (AI) tools and concepts, including the ability to apply AI responsibly to support analysis, reporting, and documentation while adhering to data privacy and security standards.
• Design, develop, and maintain Power BI reports, dashboards, and interactive visualizations.
• Build data models, DAX calculations, and custom measures to enable effective data analysis.
• Apply data visualization best practices to deliver intuitive, user‑focused reporting solutions.
• Identify opportunities to improve reporting, planning, and analytics processes through continuous improvement.
• Write efficient SQL queries to manipulate, transform, and analyze data from multiple sources.

Qualifications

Required Qualifications

• Prior experience in master data management within SAP or similar enterprise systems.
• 4+ years of experience in master data management, preferably within global or cross‑functional environments.
• Experience with SAP S/4HANA Customer Master Data and Global Trade Services (GTS).
• Hands‑on experience with SQL Server, including writing and optimizing complex SQL queries for data analysis and transformation.
• Strong experience developing reports and dashboards using Microsoft Power BI, including data modeling and visualization best practices.
• Strong communication skills with the ability to work effectively with both technical and non‑technical stakeholders.
• Ability to work independently and collaboratively in a fast‑paced, matrixed environment.

Preferred Qualifications

• Experience with SAP Analytics Cloud (SAC).
• Hands‑on experience with data governance or data stewardship platforms (e.g., DSP or equivalent).
• Microsoft Power BI certification(s).

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

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