Technical Account Manager

Job Description

Job Description

We are seeking a proactive and organized Account Manager to oversee client relationships, manage service opportunities, and ensure project success. This role is ideal for someone who thrives in a fast-paced environment, enjoys building long-term client partnerships, and can coordinate technical and administrative teams to deliver outstanding service.

Core Responsibilities

• Serve as one of two primary points of contact for clients, managing service opportunities from quote to completion.
• Build, submit, and follow up on quotes in coordination with technical leads.
• Manage approved projects: hardware procurement, technician assignment, and post-project follow-up.
• Maintain strong client relationships through regular communication and responsiveness.
• Cross-sell services to existing clients and identify new business opportunities.
• Ensure Service Agreements are up-to-date and notify the management of any issues affecting profitability or client satisfaction.
• Collaborate with the Service Coordinator to ensure technician schedules align with project needs.

Daily Responsibilities

• Answer incoming calls and assist service coordinator with creating support tickets.
• Track all assigned active opportunities and maintain visibility into next steps and timelines.
• Gather quoting details from clients or technical leads.
• Win/Lose opportunities: update ticketing system accordingly.
• Order and stage hardware for approved jobs; maintain awareness of staging inventory.
• Assign technicians and coordinate scheduling with the Service Coordinator.
• Follow up with clients post-project to gather feedback and ensure satisfaction.
• Monitor internal response times and profitability metrics for each opportunity.

Qualifications

• Proven experience in account management, project coordination, or client services—preferably in an MSP or IT services environment.
• Strong communication and organizational skills.
• Familiarity with quoting, ticketing, and inventory systems
• Ability to manage multiple projects and priorities simultaneously.
• Comfortable working with technical teams and translating client needs into actionable tasks.

Benefits

• Competitive base salary + commission
• Health insurance
• Paid time off and holidays

Company Description

Illini Tech Services is the leading Managed Service Provider in Central Illinois.

- We offer an intellectually stimulating fast-paced environment.
- Benefits include health insurance, 401k retirement plan, and two weeks paid time off.
- Advancement opportunities available for top performers

Company Description

Illini Tech Services is the leading Managed Service Provider in Central Illinois. \r\n\r\n- We offer an intellectually stimulating fast-paced environment.\r\n- Benefits include health insurance, 401k retirement plan, and two weeks paid time off.\r\n- Advancement opportunities available for top performers