Technical Support Engineer

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help create efficient, safe, responsive, and responsible environments - and so, we are creating perfect places. We’re looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?

Transform the everyday with us!

We are looking for a Technical Support Engineer. This position will be based in Buffalo Grove, IL.

As a Technical Support Engineer, you will:

• Under general direction, provide technical product support for Building Automation Systems which meets customer requirements and needs in a timely manner. This role requires exceptional analytical, customer focus, and collaboration with the support team to triage and handle customer issues.
• Manage technical needs in Building Automation Systems and components installed by Siemens branch offices, Independent Field Offices and Dealers.
• Log, track, troubleshoot, and resolve low to medium difficulty technical questions via telephone.
• Update and maintain integrity of company knowledge database for common issues and their resolutions.
• Keep knowledge current with new and existing company products, and troubleshooting systems and components installed by Siemens field offices, IFOs, and dealers.
• Complete all necessary internal training programs.
• Write news articles for company monthly publications to field organization, and service bulletins for common problem/resolution.
• Provide after hours coverage (24/7) including working early, late, and on-call outside of normal business hours on a round robin schedule.
• May perform on-site travel, with higher-level engineers to troubleshoot issues with systems and components.
• Under the direction of a higher-level engineer, test software and hardware patches and solutions provided from product development.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience.
• 1+ years of Field Support Engineering experience or other related experience.
• Must be able to provide after-hours coverage (24/7) including working early, late and on call outside of normal business hours on a round robin schedule.
• 5-10% Travel is required
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• Proficiency with Microsoft Windows operating system and computer networking is a plus.
• This job is ideally suited for a recent graduate who has great technical skills, interacts well with others, and has effective communication skills.
• Excellent analytical, oral and written communication skills and exceptional customer service skills necessary.

Ready to create your own journey?  Join us today!

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.