Senior server support engineer server maintenance

Senior Server Support Engineer – Enhanced Server Maintenance Batavia, Illinois Onsite

Experience :- 5+ Years

Vacancy :- 1

Location :- Batavia, Illinois, USA

Salary :- Negotiable

Job Type :- Onsite

Senior Server Support Engineer – Enhanced Server Maintenance
Location: , Batavia, Illinois
Employment Type: Full-Time | On-site with On-Call Availability
Reports To: Infrastructure Operations Manager / Server Support Lead
Position Summary:
The Senior Server Support Engineer will provide enhanced server support for ’s on-site and
remote infrastructure, ensuring optimal uptime, reliability, and performance for both inwarranty and out-of-warranty servers. This includes hardware repair, replacement,
diagnostics, and proactive maintenance, as well as quarterly reporting on warranty statuses,
lifecycle management, and upgrade recommendations.
The engineer will also serve as a subject matter expert for hardware troubleshooting, OEM
coordination (Dell, HP, Apple, etc.), and data security compliance during device
replacement or decommissioning. This role requires a mix of technical expertise, quick
response capability, and proactive asset management to maintain ’s mission-critical server
infrastructure.
Key Responsibilities:
1. Server Hardware Support & Maintenance

• Provide on-site server hardware support during ’s designated business hours.
• Deliver 24x7 on-call support with a response commitment of:

o Telephone availability within 30 minutes of request.
o On-site presence within 60 minutes of request.

• Perform break/fix, repair, and restore services for all designated servers, both in- and

out-of-warranty.

• Ensure all repairs include parts and labor, maintaining OEM quality and performance

standards.

• Verify replacement parts match or exceed the performance and revision level of the

original components.

• Collaborate with OEMs (Dell, HP, Apple, etc.) for warranty coordination, part logistics,

and specialized repairs.
2. Data Security & Compliance

• Manage the secure removal or destruction of data-bearing devices (disks, drives,

removable media) following data protection policies.

• Work with and OEM vendors to determine appropriate data remediation processes

when warranty parts are involved.

• Ensure all decommissioned hardware follows ’s data security, destruction, and asset

disposal procedures.
3. Proactive Server Management & Reporting

• Provide quarterly reports identifying:

o Servers approaching warranty expiration or maintenance contract end within
the next quarter.
o Recommendations for contract renewal or inclusion in enhanced support.
o Maintenance quotes for identified equipment.

• Generate reports comparing the Enhanced Server Support entitlement list with

CMDB entries to verify accurate entitlement data.

• Maintain an up-to-date inventory and logistics plan to ensure 24x7 availability of spare

parts and rapid transport to meet service-level response times.
4. Escalation & Incident Response

• Quickly escalate technical incidents to the appropriate teams or OEM vendors to

minimize downtime.

• Provide software, patching, and update recommendations to enhance server stability

and performance.

• Deliver Next Business Day (NBD) support options for eligible servers, including fourhour repair response times where applicable.
• Add or update servers in the support system based on provided details such as model

number, serial number, purchase date, and PO information.
5. Process Improvement & Standards

• Recommend and help maintain an inventory of critical spare parts, ensuring

readiness for any required replacements.

• Propose new or equivalent standard parts that meet or exceed OEM performance

standards.

• Contribute to the development and refinement of operational procedures,

emphasizing efficiency, accuracy, and reliability.

• Maintain compliance with ’s cybersecurity, safety, and change management

processes.
Mandatory Skills and Qualifications:

• Minimum 5 years of hands-on hardware support experience in enterprise or data

center environments.

• Strong understanding of server hardware architectures supporting Windows, Linux,

and Sun (Solaris) operating systems.

• Proven experience with server diagnostics, repair, part replacement, and firmware

upgrades.

• Working knowledge of OEM vendor systems and procedures (Dell, HP, Apple, etc.)

including warranty coordination.

• Experience with incident escalation, SLA adherence, and service reporting.
• Ability to generate detailed maintenance and entitlement reports and analyze data for

proactive recommendations.

• Excellent documentation, communication, and problem-solving skills.
• Ability to perform on-call duties and meet strict response and restoration timelines.

Preferred Skills and Certifications:

• OEM certifications from Dell, HP, or Apple (e.g., Dell Certified Systems Expert, HP

Accredited Platform Specialist).

• Familiarity with ServiceNow, Remedy, or other ITSM platforms for incident and asset

management.

• Knowledge of hardware lifecycle management and CMDB best practices.
• Understanding of data destruction and sanitization standards (NIST 800-88).
• Strong analytical and organizational skills with attention to detail.

Work Environment:

• On-site support role at , with availability for after-hours and emergency callouts.
• Collaboration with internal teams, OEM vendors, and ’s cybersecurity and infrastructure

units.

• Physical activity may include lifting and installing server hardware and components in

rack environments.

• Must adhere to ’s operational, security, and safety standards.

Key Performance Indicators (KPIs):

• Server uptime and SLA compliance.
• Mean Time to Repair (MTTR) and First-Time Fix Rate.
• Accuracy of warranty and CMDB reporting.
• Timeliness of quarterly reporting and recommendations.
• OEM coordination effectiveness and response adherence.

Email Us: [email protected] .Only qualified applicants will be contacted.