Director - Technical Customer Success - Panel Extracts

Company Description

R25_0019334

#LI-Remote

Job Description

About this Job

We are seeking a technically adept customer success professional to support NielsenIQ’s Consumer Panel Data Extracts and Data Feed Practice. This role will own the client relationship of all active aggregated and disaggregated consumer panel data feed / extract customers. NielsenIQ delivers panel extracts across (3) unique panels assets within North America.

This is a client facing role, with the goal of maximizing client health, creating success stories / ROI case studies, and leading the renewal process—not a commission-based position, but accountable for client health and a successful renewal.

Responsibilities

Primary Objective:

Own the client relationship of active panel extract clients with the goal of improving client health and leading a successful renewal.

Core Responsibilities:

• Lead / manage the client relationship.

• Create ROI / success stories with each client at least once per year.

• Lead the renewal for all subscription clients and recommend upgrade options.

• Responsible for overall client health

Qualifications

• 5+ years managing client relationships in the market research and / or software sectors

• 2+ years of consumer panel experience.

• 2+ years working with clean rooms or modern data-sharing technologies.

• 2+ years working with both disaggregated and aggregated data extracts.

• 3+ years managing subscription renewal sales cycles

• 2+ years creating client health scorecards and ROI stories

​​​​​ US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $110,000.00 - $150,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the