Sr. Analyst, Loyalty & Guest Analytics (Hybrid Chicago)
Hyatt Hotels
Chicago, IL
Description The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Sr. Analyst to join our Loyalty & Guest Analytics team. In this role, you will be collaborating closely with colleagues, stakeholders and leaders across the globe, where you'll be instrumental in providing analysis and insights that inform strategic decision making and continue to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. Qualifications
The Role The Sr. Analyst, Loyalty & Guest Analytics is responsible for deriving insights from guest transactional and engagement data to inform decision-making, guide strategic direction, develop a holistic understanding of the guest experience and guest-to-member journey, and improve the performance of the loyalty program. Responsibilities include:
•Leading ad hoc analytics projects that support decision-making for key stakeholders (with an emphasis on the Americas Loyalty and Partnership teams) by scoping requirements and deliverables, securing timelines and resources, and executing projects.
•Setting program KPI goals, monitoring performance, and leveraging results to provide insights and recommendations for improving loyalty program outcomes.
•Supporting loyalty program offer development, forecasting, and performance reporting. •Promoting the World of Hyatt value proposition through metrics and insights development.
•Analyzing guest and non-member data to identify trends, patterns, and behaviors.
•Monitoring performance metrics related to engagement, acquisition, and conversion of non-member guests.
•Identifying opportunities for deeper analytical support and developing reporting products to address gaps.
•Assisting in developing self-service analytics tools and providing curated dashboards and insights for stakeholders. Qualifications Experience Required:
•Bachelor's degree with quantitative emphasis
•3+ years of professional experience as a data analyst, preferably in marketing or loyalty programs
•Proven ability to synthesize data into actionable business insights that inform decision-making
•Experience measuring organizational performance and developing models to identify metric relationships and predict outcomes
•Proficient in building and automating reports for business stakeholders
•Advanced proficiency in SQL for extracting and analyzing large transactional datasets
•Advanced Microsoft Excel skills, including complex formulas, pivot tables, and data visualization
•Experience providing data and reporting QA
•Effective at communicating analytical findings to audiences with varying technical backgrounds
•Strong analytic thinker with attention to detail
•Self-driven, curious, and resourceful
•Demonstrated commitment to upholding data integrity and governance standards Experience Preferred:
•Proficiency in Snowflake, Tableau (or other BI tools), and Alteryx The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
________________________________________ We welcome you:
Research shows that women, people of color and other historically excluded groups, tend to apply to jobs, only if they meet all of the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $75,000 to $95,000. This position is also eligible to earn incentive awards and an annual bonus.The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. Qualifications
The Role The Sr. Analyst, Loyalty & Guest Analytics is responsible for deriving insights from guest transactional and engagement data to inform decision-making, guide strategic direction, develop a holistic understanding of the guest experience and guest-to-member journey, and improve the performance of the loyalty program. Responsibilities include:
•Leading ad hoc analytics projects that support decision-making for key stakeholders (with an emphasis on the Americas Loyalty and Partnership teams) by scoping requirements and deliverables, securing timelines and resources, and executing projects.
•Setting program KPI goals, monitoring performance, and leveraging results to provide insights and recommendations for improving loyalty program outcomes.
•Supporting loyalty program offer development, forecasting, and performance reporting. •Promoting the World of Hyatt value proposition through metrics and insights development.
•Analyzing guest and non-member data to identify trends, patterns, and behaviors.
•Monitoring performance metrics related to engagement, acquisition, and conversion of non-member guests.
•Identifying opportunities for deeper analytical support and developing reporting products to address gaps.
•Assisting in developing self-service analytics tools and providing curated dashboards and insights for stakeholders. Qualifications Experience Required:
•Bachelor's degree with quantitative emphasis
•3+ years of professional experience as a data analyst, preferably in marketing or loyalty programs
•Proven ability to synthesize data into actionable business insights that inform decision-making
•Experience measuring organizational performance and developing models to identify metric relationships and predict outcomes
•Proficient in building and automating reports for business stakeholders
•Advanced proficiency in SQL for extracting and analyzing large transactional datasets
•Advanced Microsoft Excel skills, including complex formulas, pivot tables, and data visualization
•Experience providing data and reporting QA
•Effective at communicating analytical findings to audiences with varying technical backgrounds
•Strong analytic thinker with attention to detail
•Self-driven, curious, and resourceful
•Demonstrated commitment to upholding data integrity and governance standards Experience Preferred:
•Proficiency in Snowflake, Tableau (or other BI tools), and Alteryx The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
________________________________________ We welcome you:
Research shows that women, people of color and other historically excluded groups, tend to apply to jobs, only if they meet all of the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $75,000 to $95,000. This position is also eligible to earn incentive awards and an annual bonus.The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Posted 2025-12-06
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