Customer service production associate

Company Description

At PostNet Shorewood, we’re more than just shipping and mailbox rentals—we’re a trusted local partner for print, design, and business solutions. We’re looking for a motivated, detail-oriented, and personable team member to join our fast-paced environment and help us deliver high-quality service to our customers every day. We provide professional print and graphic design solutions tailored to enhance the quality of our clients' brands. We specialize in creating cohesive branding, clear messaging, and executing projects reliably. Our services include business cards, flyers, brochures, presentation materials, signage, banners, trade show displays, direct mail marketing, and graphic design services. Our clients appreciate our deep understanding of branding and design, coupled with fast, reliable turnaround times without compromising quality.

Role Description

This is a part-time to full-time, on-site role for a Customer Service & Print Production Associate located in Shorewood, IL. The associate will be responsible for providing customer support, ensuring customer satisfaction, and managing phone etiquette. Additionally, the role involves handling print production tasks, maintaining high-quality standards, and ensuring fast, reliable turnaround times. The associate will assist customers with their printing needs, advise on design choices, and process orders efficiently.

Job Summary

As a Customer Service & Print Production Associate, your primary focus will be to support our print production process, while also assisting with front-of-house customer service tasks. This hybrid role is perfect for someone who enjoys a variety of responsibilities and takes pride in helping customers bring their ideas to life through quality print and business services.

Key Responsibilities

Print Production:

• Operate and maintain digital printing and finishing equipment (copiers, cutters, laminators, binding, etc.)
• Set up print jobs according to customer specifications (paper type, quantity, color settings, file format, etc.)
• Perform quality checks to ensure professional results
• Finish print jobs through cutting, binding, laminating, packaging, etc.
• Monitor and manage job workflow and materials inventory

Customer Service & Sales:

• Greet customers with professionalism and enthusiasm
• Answer questions about printing, shipping, and mailbox services
• Ring up sales and handle transactions using our POS system
• Recommend additional products and services to meet customer needs
• Maintain a clean and welcoming store environment

Mail & Shipping Support:

• Sort and organize incoming mail and packages
• Assist customers with shipping, packaging, and tracking
• Process USPS, UPS, and FedEx shipments accurately
• Manage mailbox services and notify customers of mail arrivals

Administrative & Communication:

• Answer phones and respond to emails in a timely, professional manner
• Keep customer records and job notes organized
• Communicate job statuses and delays as needed

Hourly Pay

• $19hr

What We Offer

• On-the-job training with opportunity to grow
• A supportive, team-oriented work environment
• Flexible scheduling
• Employee discounts on printing and shipping services

How to Apply

Submit your resume to us at [email protected] or drop it off in person at our store. We’re excited to meet applicants who are ready to roll up their sleeves and grow with a business that supports local entrepreneurs and community members.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Basic proficiency in graphic design software is a plus
• High attention to detail and strong organizational skills
• Previous experience in a print shop or similar environment is advantageous
• Ability to lift up to 50 lbs and be on your feet for extended periods

Job Type: Full-time

Pay: $19.00 - $19.25 per hour

Expected hours: 25 – 35 per week

Work Location: In person