Customer and Branch Operations Associate II

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Customer Service Retail Branch Overview:

Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.

Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service

Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports

Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel

Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment

Assist with inventory tracking, maintenance and overall restocking efforts of the branch

Meet and greet all will call customers and ensure their orders are completed expeditiously

Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions

Operate forklift and other branch equipment as required

This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

Protect CPSG’s reputation by keeping information confidential

Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Customer Service Retail Branch Qualifications:

High school diploma/GED

Minimum of 2 years customer care experience, manufacturing or distribution environment

Excellent communication, organization and problem-solving skills; strong computer skills

Preferred Qualifications: Some college or equivalent experience, Proficiency in Spanish

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The pay range for this position is $22.16 - $34.46/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.