Support analyst

This job is with The Trade Desk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

We are looking to hire a Platform Support Analyst I who will work in collaboration with our Biz Teams to ensure top notch application support. We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company.

What You'll Do

• Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Responsible for owning incidents, including escalating to other technical teams
• Multi-task, manage, and resolve transactional application support requests
• Problem-solving and troubleshooting various technical issues related to the Trade Desk's Trading Platform Application.
• Executing Stored Procedures and querying our database using SQL
• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
• Take initiative on tickets that can be completed without Development Team assistance
• Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
• Coordinate in-depth training on support-related tools and processes
• Light on-call/after-hours support
  
  

Who You Are

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 4+ years relevant work experience as a technical support representative in a small or medium sized business
• Advance troubleshooting and problem-solving capabilities, along with an ability to collaborate cross-functionally in a major tech environment
• Mid-level to advanced experience with Programming languages (HTML, Java, JavaScript ,Vast .XML) is a plus.
• Experience handling complex datasets, identifying trends within the data, and performing comparisons between multiple data sources.
• Mid-level to advanced experience with databases, SQL, API's - Able to create queries to retrieve records, aggregate data from a variety of data sources, and an understanding of the underlying data structures.
• Mid-level to advanced knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
• Proficient knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
• Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
• Effective time management skills – ability to prioritize and meet deadlines
• Written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience.
  
  

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $48,200—$88,300 USD

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at [email protected]

You can also contact us using the same email address if you have a disability and need assistance to access our Company website.

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