Bilingual Client Technical Support FrenchEnglish

Company Overview

Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.

Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize investigate and escalate client-reported issues related to our platforms. If you are motivated have initiative and are analytical and methodical we can offer you a position that will challenge and reward you as part of a team building one of the worlds strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone chats and tickets
• Technical and functional support for the Interactive Brokers platforms
  • Desktop applications (Windows macOS and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelors degree preferred if in a technical field.
• 1 years in a client-facing support role
• 1 years of experience working with Windows and Mac software support connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative a desire to learn new skills/technologies and remain up to date with the latest trends and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

Company Benefits & Perks

• Competitive salary annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits including medical dental and vision benefits and a company-paid medical healthcare premium.
• Wellness screenings and assessments health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events including team outings dinners volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups

This roles anticipated base salary range is $65000 to $70000 annually based on skills and experience. The offered salary is just part of the total compensation addition to a competitive salary the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits including health care tuition reimbursement and much more.