Support Engineer

Job Description

Job Description

Job Title: Support Engineer
Company: Snapsheet
Job Location: Hybrid
Job Type: Full-time

About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.

What you’ll get:

• Hybrid Model - Maximize remote work with opportunities for in-person collaboration and a minimal commute
• Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
• Accelerated Professional Growth - Benefit from structured mentorship, 1-on-1 management, quarterly promotion opportunities, and a 'promote-when-ready' culture.
• Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!

Snapsheet is looking for a Support Engineer to join our IT Team!

As a Support Engineer, you will be a key problem solver for our internal customers, dedicated to maintaining quick, secure, and reliable systems. You will focus on driving efficiency, seeking opportunities to automate manual processes, and working collaboratively with the team and the Director of IT to build solutions that support Snapsheet’s rapid growth.

Note: You must be located in the Chicago area or willing to relocate to be eligible.

Support Engineer responsibilities include:

• Be the primary point of contact for our internal users
• Handle internal support tickets learning about our teams and tech stack so you can triage and escalate tickets to the appropriate team when necessary
• Vendor software application installation and troubleshooting
• Local and remote helpdesk support, resolving problems to the end user’s satisfaction
• Monitoring and responding quickly and effectively to requests
• Documenting internal procedures
• Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires
• Be a part of an on-call rotation

Qualifications:

• B.S. in Computer Science, Information Technology, Computer Engineering, or related STEM degree or equivalent experience
• Strong analytical aptitude for problem-solving skills
• Ability to work independently, manage time, and organize and complete work based on priority
• Interested in learning from other professionals and growing their skills
• Previous technical experience or internships are a plus
• Excellent written and oral communication skills
• Willingness to learn and adapt

What will make you stand out as a Support Engineer applicant:

• Experience using Jira Service Desk, Google Workspaces administration, and Microsoft Entra administration
• Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
• Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
• Operational background is a plus
• Strong time management skills and can effectively prioritize
• Proven examples of your ability to project confidence and helpfulness to your team and colleagues

We’re Built to Grow With You – And That Starts With How We Support You

At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.

Perks That Make Growing Here Even Better:

• Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• In-person connection points throughout the year including our annual Summit and Roadshows.
• Snapsheet SWAG and surprise mailers to keep the spirit alive.
• Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
• Health and wellness campaigns that evolve with you year over year.

Compensation that Grows with You

For this position, the base salary range is $75,000–$95,000. While this range serves as a guideline, your actual compensation will reflect your experience and skillset.

At Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does.

*Please note that we are unable to sponsor applicants for work visas for this position at this time.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing [email protected].

Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#BI-Remote
#LI-Remote

Snapsheet is an equal opportunity employer.

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