Program Analyst Principal - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Analyst Principal. In this role, you will provide high-quality technical support for a critical software application utilized by various teams, ensuring smooth operations and effective problem resolution. Your contributions will directly impact project delivery and enhance user satisfaction, making you a vital part of our client's program execution. You will be involved in training, documentation, and ongoing support, making this a dynamic and engaging position for someone passionate about technology and customer service.

Accountabilities

• Provide Level 1 and 2 problem analysis, research, and resolution of product issues for the user base.
• Assist in providing responsive, direct technical support for software products.
• Coordinate resolution of outstanding technical issues with the vendor’s Customer Support team when necessary.
• Provide on-site customer support and after-hours telephone support as assigned.
• Develop and test new software functionality and configuration in the User Acceptance Test environment.
• Create and maintain reports and exports from the software application.
• Generate technical documentation in areas of specialization as assigned.

Requirements

• Bachelor's degree or equivalent experience in Engineering, Technical, or Computer Science.
• 8+ years of related experience in a similar role.
• Strong collaboration and office administration skills.
• Excellent MS-Excel skills and an understanding of basic database concepts.
• 1+ years of customer support experience is a plus.
• Familiarity with basic project management concepts, including tasks and critical path analysis.
• Strong written and oral communication skills.

Benefits

• Flexible work hours and the ability to work from any location.
• Variety of medical, dental, and vision plan options.
• 401(k) plan offering company match.
• Generous paid time off policies including vacation, sick leave, and holidays.
• Paid Family Leave program for eligible employees.
• Short and long-term disability benefits and life insurance.
• Regular review of benefits to ensure competitiveness and employee satisfaction.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.