Junior Network Administrator & IT Technician

Position: Junior Network Administrator & IT Technician

FLSA Status: Exempt

Department: Information Technology

Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.

Join our team and enjoy a benefits package that truly supports your well-being and lifestyle:

• Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.
• Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.
• Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.
• Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.

We're dedicated to enhancing your life both at work and beyond!

Essential Function and Responsibility:

The Junior Network Administrator & IT Technician is responsible for assisting with the maintenance and support of the Museum’s IT infrastructure, including Cisco Meraki networking equipment, IP-based surveillance systems, access control and alarm hardware, and end-user devices. This role emphasizes hands-on learning, troubleshooting, and reliable customer service for internal stakeholders.

The Junior Network Administrator & IT Technician is responsible for assisting with the maintenance and support of the Museum’s IT infrastructure, including Cisco Meraki networking equipment, IP-based surveillance systems, access control and alarm hardware, and end-user devices. This role emphasizes hands-on learning, troubleshooting, and reliable customer service for internal stakeholders.

Duties and Responsibilities:

Network Administration & IT Support

• Assist in configuring, maintaining, and troubleshooting Cisco Meraki switches, routers, and WiFi access points.

• Support network monitoring and resolve basic connectivity issues.

• Help with system updates, backups, and general IT troubleshooting.

• Provide technical support for end‑users, including device setup and software support.

• Serve as an escalation point for the service desk team

• Other duties as assigned

Security & Surveillance Systems

• Install, configure, and maintain IP-based surveillance cameras and supporting software.

• Assist with network connections and basic camera software troubleshooting.

• Run and organize cabling for security equipment and related peripherals.

• Other duties as assigned

Access Control & Alarm Systems

• Install and assist with configuring access control systems (e.g., RFID card readers and keypads).

• Support the setup and troubleshooting of alarm systems and electronic locks.

• Ensure proper integration of security devices with the network.

• Other duties as assigned

Skills and Qualifications:

• 1-2 years of experience in networking, IT support, or a related field.

• Basic understanding of IP addressing, VLANs, firewalls, and WiFi concepts.

• Basic familiarity with Active Directory, DNS, Windows PSs and Mac’s

• Experience with Cisco Meraki (or similar) is a plus, and on-the-job training will be provided.

• Willingness to learn and develop new technical skills; strong problem-solving and attention to detail.

• Comfortable using hand tools, running cables, and following technical instructions.

Supervision Received:

Receives general supervision from the CTO.

Supervision Exercised:

The position has no direct supervisory responsibilities.

Work Hours and Shift:

Full-time; 8:00 am-4:00 pm with occasional after-hours/weekend work required for maintenance, projects, or incidents.

Hybrid Eligibility: Eligible (up to 1-2 days/week with approval).

Location:

1400 S. DuSable Lake Shore Dr. Chicago, IL 60605

Union Representation: This position is represented by Field Museum Workers’ United, AFSCME Council 31, AFL-CIO.

Pay Range: $59,000-61,000/Annually

PLEASE READ: *When you apply for multiple positions, please make sure to delete your previous resume and cover letter and upload the latest version of your resume and cover letter that is relevant to the job you are applying for, every time you apply. This will help our hiring managers access the correct documents. Please note that removing the resume and cover letter will not delete any previously submitted resumes and cover letters.

The Field Museum is an equal-opportunity employer. We are committed to providing a workplace free from discrimination, embracing diversity, and fostering mutual respect. We value the unique perspectives each team member brings, which empowers our ability to innovate and overcome challenges.

At the Field Museum, we are dedicated to making our career website and recruitment process accessible to everyone. If you encounter any difficulty when using or accessing our online application, or if you need a reasonable accommodation for completing your application, participating in interviews, or any other part of the selection process, please reach out to us at [email protected] .