Customer Success Associate Client Manager

Company Description

Location: Chicago, IL (Hybrid, 3x onsite)

R25_0019589

#LI-Hybrid

*US role, must be in US at time of application to be considered.

Job Description

Experienced Industry Insights expert with the main goal of delighting clients; supporting them to make informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, and following NIQ standards. Also responsible for strong execution of the Service Model as well as guiding and coaching more junior team members.

Responsibilities

• Work as a master of propriety NIQ tools and metrics, and use these to help solve clients' business questions
• Work closely with the Account Leads to transform the customer experience
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations
• Prepare and present insights/recommendations, using NIQ standards like SCQA and AP
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights
• Identify revenue leads in an independent way and take ownership in partnering with AL to convert these into revenue opportunities
• Execute the new service model
• Take initiative to remove roadblocks when they arise
• Lead by example, guiding and coaching junior team members
• Lead Thought Leadership Projects

Qualifications

• 2-5 years of experience in the CPG industry and/or related sales, category management, market research
• Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS & Panel data 
• Curious person who likes building stories based on data to answer business questions
• Strong analytical mind and excellent numerical skills
• Expert knowledge of Microsoft Excel and PowerPoint
• Excellent command of both written and spoken English
• Digital savvy & fast learner of concepts/ tools/ analyses
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc. 
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage
• Ability to coach others in data analyses and working with the NIQ tools

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $64,000.00 – $75,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the